2009 Galway Preconference Workshops
Not to be missed!
Below is a short and updated description of our three preconference one-day workshops to be held on November 5th. Get in touch if you have questions or if you need additional information.
Workshop 1 - HPT: The Essentials (Dr. Judith Hale)
Description: This workshop focuses on the how to apply the principles of HPT (Human Performance Technology), in ways that are relevant to clients, efficient in the use of time and other resources, and effective in producing meaningful results. This session is designed for people wanting to help clients focus on what matters, better understand what performance requires, and build sustainable solutions. It is ideal for professionals who want to distinguish their services from the purveyors of silver bullets and current fads.
Attendees will learn how to:
1. Quickly get to measures that matter.
2. Distinguish between means and ends so you are focused on the right goals.
3. Recommend a suite of solutions with lasting power instead of a silver bullet that will fizzle in time.
4. Communicate what you do and have done in ways that build stakeholder commitment.
Level: Beginner
Value to the attendee: Attendees will gain rules, tips, and tools they can apply on the job. All of the resources are designed to engage clients in the mutual discovery and design of performance solutions and their eventual evaluation.
Workshop 2 - BPTA 101, Principles of Business Process Management (Dee Carri)
Description: This course is the foundation for all courses in the Business Process Management curriculum and is required for BPM certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes.
Who should attend: This introduction to BPM is a must for everyone interested in business process improvement. It’s designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions. This course is the foundation for all other courses in the BPM curriculum. It establishes a methodology, a common language, and a baseline for all other courses in the curriculum.
What you will achieve:
• Understand the value and benefits of business process management
• Understand the principles of business process management and how to apply them
• Understand BPM best practices and methodologies
• Understand the respective roles of relationship management, process architecture, process analysis, process redesign, process improvement, process automation, and organization design – and how to make them work together.
• Understand basic BPM management and measurement techniques.
What you will learn:
• How to align your corporate strategy with a well designed business architecture
• How to integrate your business process architecture with human performance and IT implementation plans.
• The key considerations of a process-based approach to business process change management
• The strategic, tactical and operational considerations in a comprehensive BPM framework
• How to plan for cross-organization acceptance and implementation
Workshop 3 - Optimizing Accountability in Teams and Client Partnerships (Lee Johnsen and Thomas Westbrook)
Description: In every organization, projects begin, tasks are assigned, efforts are made, and deadlines are met - or missed. Directions are given and results are promised but not delivered. Agreements are misunderstood or never made. It is not really anyone's fault - it's just how leaders and team members often fail to communicate. This highly-interactive pre-conference workshop offers a systematic way for individuals and teams to plan and complete tasks at expected performance levels. Workshop participants will immediately benefit from learning a process they can readily apply to the conference simulation by increasing the effectiveness of their consulting teams and enhancing their client interactions. Participants will take part in a variety of learning experiences from lecture, group discussions, video vignettes, and case studies.
Who should attend: Beginner or Intermediate experience levels.
What you will gain: The session is designed to enhance participants’ effectiveness as members and leaders of teams that are charged with accomplishing specific, measureable organizational results. Participants will use a job aid and application tools to learn the process and concepts taught in the workshop. They will also discuss how these tools may be applied in the conference simulation.
You will learn how to:
1. Apply the concepts of Responsibility, Empowerment, and Accountability and the role of each in achieving project success.
2. Create clear agreements that maintain focus and overcome obstacles to successful project completion.
3. Create guidelines for managing agreements, including updating and/or renegotiating.
4. Hold individuals, teams, and themselves accountable for agreed upon results.
5. Use recognition and reward to advance empowerment and accountability.
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