tag:blogger.com,1999:blog-51821860068014919432024-02-08T01:58:49.245+01:00ISPI - EMEAISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.comBlogger23125tag:blogger.com,1999:blog-5182186006801491943.post-52548151075747496232015-05-18T06:06:00.000+02:002015-05-18T06:06:43.805+02:00<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="font-family: Verdana, sans-serif; font-size: large;">We are proud to announce <b>Dr. Temel Kotil</b>, <b>CEO</b>, <b>Turkish Airlines</b>, as our keynote speaker for 2015! Read his <a href="http://ispi-europe.blogspot.com/p/featured-speakers-2012_8.html">brief bio</a> for some highlights of his incredible experience and inspiring accomplishments.</span><br />
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<b style="mso-bidi-font-weight: normal;"><span style="font-family: Verdana, sans-serif;"><a href="http://www.yildiz.edu.tr/en/">www.yildiz.edu.tr</a></span></b></div>
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<b><span style="color: #cc0000; font-size: large;"><a href="http://www.ispi-emea.org/" target="_blank">CHECK OUR NEW WEBSITE</a></span></b><br />
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<span style="color: #cc0000; font-size: large;"><b>Previous Conferences</b></span></div>
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<span style="font-size: small;"><span style="color: black;">For everyone who participated in the past ISPI EMEA conferences, a reminder, and for those who were unable to attend, a glimpse into our conference experiences over the years. Watch the videos below and share with us your comments. </span></span><br />
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Warsaw, Poland, 2014<br />
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<span style="text-align: center;"><a href="https://drive.google.com/file/d/0BzRwl9NbNvFEakdTdWdsZlMyWU0/view?usp=sharing">Feedback Report</a></span></div>
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<span style="font-size: small;"><span style="color: black;">Tbilisi, Georgia, 2013</span></span><br />
<a href="https://drive.google.com/file/d/0BzRwl9NbNvFEMzc4cTlxV21xVTA/edit?usp=sharing">Feedback Report</a></div>
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Skopje, Macedonia, 2011<br />
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ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-90208146624480880202011-11-29T19:36:00.001+01:002011-12-06T16:32:18.201+01:002011 Skopje Conference Feedback Report<div style="font-family: Verdana,sans-serif;"><span style="font-size: small;">To all ISPI EMEA Colleagues, Supporters and Friends,</span></div><div style="font-family: Verdana,sans-serif;"><span style="font-size: small;"><br />
Following is the Feedback Report from our 9th ISPI EMEA conference held in Skopje, Macedonia September 22-24, 2011. We will soon be making available a video developed from interviews, presentations and impromptu comments contributed throughout the conference by presenters and participants. We expect the video to be posted soon. So, please continue to visit this blog from time to time.</span></div><div style="font-family: Verdana,sans-serif; text-align: center;"><span style="font-size: x-small;"><a href="http://www.docstoc.com/docs/105924727/2011-ISPI-EMEA-Conference-Feedback-Report">2011 ISPI EMEA Conference Feedback Report</a></span></div><div style="text-align: center;"><span style="font-family: Helvetica,Arial,sans-serif;"> <object data="http://viewer.docstoc.com/" height="350" id="_ds_105924727" name="_ds_105924727" type="application/x-shockwave-flash" width="400"><param name="FlashVars" value="doc_id=105924727&mem_id=20492549&doc_type=pdf&fullscreen=0&allowdownload=1" /><param name="movie" value="http://viewer.docstoc.com/"/><param name="allowScriptAccess" value="always" /><param name="allowFullScreen" value="true" /></object><script type="text/javascript">
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<span style="font-size: small;"><span style="font-family: Verdana,sans-serif;">Whether you were able to participate in the 2011 conference or not, we hope that you will enjoy reviewing the Feedback Report. Please feel free to share it and our blog address, with your colleagues, clients and friends. Also, be sure to </span></span><span style="color: #990000; font-family: Verdana,sans-serif; font-size: small;"><b>mark your calendar for September 27 - 29, 2012</b></span><span style="font-size: small;"><span style="font-family: Verdana,sans-serif;"> and plan to attend the 10th ISPI EMEA conference in Lisbon, Portugal. </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> Note that we are in the process of initiating our traditional "voice of the customer" research to establish the 2012 conference theme. Please contact us if you would like to contribute your input and watch for the 2012 Call For Proposals, which will also be posted soon on this blog.</span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> We hope to hear from you as we finalize our 2012 conference theme and look forward to seeing you in Lisbon.</span></span></span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com1tag:blogger.com,1999:blog-5182186006801491943.post-76090681570227582112011-06-14T00:27:00.036+02:002011-09-30T14:54:21.198+02:00<div align="center" class="MsoNormal" style="line-height: 18pt; margin-bottom: 0cm; text-align: center;"><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;">ISPI EMEA (Europe, Middle East, Africa) wants to thank all presenters and participants for the wonderful 9<sup>th</sup> conference in Skopje</span></div><div align="center" class="MsoNormal" style="line-height: 18pt; margin-bottom: 0cm; text-align: center;"><b><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;">Transforming performance challenges into opportunities in an environment of continuous change</span></b></div><div style="text-align: center;"><br />
<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKXqmlOCP1ssJrq0VJSSfPz9e2VEBchyphenhypheniuJXSan1UPlrNssM0qIxX0M2PvhuX9YEk17zDmtbvVMQyeoTNFl4FtuPZ8ZXNKmZ7kT8TXsHhAxh7xR0D2CF3zqzD3X03mi8yhlLUI5IN7eHxK/s1600/Conference+Programme+FINAL.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjKXqmlOCP1ssJrq0VJSSfPz9e2VEBchyphenhypheniuJXSan1UPlrNssM0qIxX0M2PvhuX9YEk17zDmtbvVMQyeoTNFl4FtuPZ8ZXNKmZ7kT8TXsHhAxh7xR0D2CF3zqzD3X03mi8yhlLUI5IN7eHxK/s320/Conference+Programme+FINAL.jpg" width="231" /></a></div><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;"><span style="font-size: x-small;"> </span> Skopje</span><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;">, Macedonia</span><br />
<div align="center" class="MsoNormal" style="line-height: 18pt; margin-bottom: 0cm; text-align: center;"><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;">September 22-24, 2011</span></div><div align="center" class="MsoNormal" style="line-height: 18pt; margin-bottom: 0cm; text-align: center;"><span style="color: #990000; font-size: large;"><span style="font-family: Verdana;"><b>Stay tuned for a short video featuring the conference highlights!</b></span></span></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1DMHag6dFt68zAmLAlJLB43784Oz5YbKyCTJjIJ18mFJR-vtujc9y4RMcArl345vRRyo_td9lS5jVjuO6lGug56b5DVdw9jTqtEztgufv_oL5g-W3g84GQPPrec6I0-rN_Ohc7-9B7B4l/s1600/ISPI+partnership+with+WL.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg1DMHag6dFt68zAmLAlJLB43784Oz5YbKyCTJjIJ18mFJR-vtujc9y4RMcArl345vRRyo_td9lS5jVjuO6lGug56b5DVdw9jTqtEztgufv_oL5g-W3g84GQPPrec6I0-rN_Ohc7-9B7B4l/s1600/ISPI+partnership+with+WL.jpg" /></a></div><div style="font-family: Verdana,sans-serif;"><br />
</div><div style="font-family: Verdana,sans-serif;"><span style="font-size: small;"><b><span lang="EN-US" style="color: #990000;">Many thanks to our conference sponsors:</span></b></span></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTdapyPmqzp-dEKfkaPCQ64ubHqelfzSFpEwOYKegjDTB9n6bEj9ySP7fX2SmzkFRKQ9vK0_iXI_DBaxBGhQjmkwtzNk3MDFd9r27L4DXGKvhGNT651K4oDH-HWiIGTDp0Snk2tct_PNQY/s1600/Skovin-Winery-Red.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="150" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhTdapyPmqzp-dEKfkaPCQ64ubHqelfzSFpEwOYKegjDTB9n6bEj9ySP7fX2SmzkFRKQ9vK0_iXI_DBaxBGhQjmkwtzNk3MDFd9r27L4DXGKvhGNT651K4oDH-HWiIGTDp0Snk2tct_PNQY/s200/Skovin-Winery-Red.JPG" width="200" /></a></div><div style="font-family: Verdana,sans-serif;"><span lang="EN-US" style="color: #990000; font-size: 13.5pt;"><span style="font-size: x-small;"> </span></span></div><div style="font-family: Verdana,sans-serif;"><div class="separator" style="clear: both; text-align: center;"></div><div class="separator" style="clear: both; text-align: center;"></div><span id="goog_548052277"></span><span id="goog_548052278"></span><br />
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<span style="font-size: small;"><b><span lang="EN-US" style="color: #990000;">Exclusive Media Sponsor </span></b></span></div><div class="separator" style="clear: both; text-align: center;"></div><div class="separator" style="clear: both; text-align: center;"></div><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgi3iyAC6i_bVPTODmFc4d1zmSQkBdwHI2yHgJ15hyphenhyphen62YkvklDEqZ6Ajbadq1K-KTssXw9z_BIrliChSWRvh-4u3yUmhaZGcag_R8kU_GPosmfWhP_whKefVgA6MYPHa3UF8x1NVYHMxK4I/s1600/kapital.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="73" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgi3iyAC6i_bVPTODmFc4d1zmSQkBdwHI2yHgJ15hyphenhyphen62YkvklDEqZ6Ajbadq1K-KTssXw9z_BIrliChSWRvh-4u3yUmhaZGcag_R8kU_GPosmfWhP_whKefVgA6MYPHa3UF8x1NVYHMxK4I/s320/kapital.png" width="320" /></a></div><span lang="EN-US" style="color: #990000; font-family: Verdana; font-size: 13.5pt;"><span style="font-size: x-small;"><span style="font-family: inherit;"> </span></span><br />
<b> </b></span></div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-28172479534960531932011-03-30T21:30:00.004+02:002011-05-25T11:56:56.230+02:002011 Macedonia Conference - Call For Proposals<div class="WordSection1"><div class="MsoNormal"><i><span style="font-family: "Helvetica","sans-serif";"> </span></i><span style="font-family: "Helvetica","sans-serif"; font-size: small;"><span style="font-family: Verdana,sans-serif;">We invite </span><b style="font-family: Verdana,sans-serif;"><span style="color: #cc0000;">YOU</span></b><span style="font-family: Verdana,sans-serif;"> to submit a proposal to present at our 9th Conference to be held in </span><a href="http://ispi-europe.blogspot.com/p/macedonia-and-skopje.html" style="font-family: Verdana,sans-serif;">Skopje</a><span style="font-family: Verdana,sans-serif;">, Macedonia. As past conferences, this one promises to attract high quality professionals for an innovative and highly participative event. This premier learning and sharing opportunity will be limited in size to ensure all participants an optimum experience. So, mark you calendar now for </span><b style="font-family: Verdana,sans-serif;"><span style="color: #cc0000;">September 22 - 24, 2011</span></b><span style="font-family: Verdana,sans-serif;"> and watch for registration to open.</span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> Please review the Call For Proposals below and consider sharing your skills and experiences</span><iframe class="scribd_iframe_embed" data-aspect-ratio="0.772727272727273" data-auto-height="true" frameborder="0" height="600" id="doc_18783" scrolling="no" src="http://www.scribd.com/embeds/51921544/content?start_page=1&view_mode=list&access_key=key-2od6z2eyknlsxax72omk" width="100%"></iframe><script type="text/javascript">
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</script> <span style="font-family: Verdana,sans-serif;">with a world-class group of professionals from a broad range of organization types as well as countries and cultures. If you are not prepared to present yourself, please do feel free to refer respected friends, colleagues and mentors. Then, mark your calendar for </span><u style="font-family: Verdana,sans-serif;">September</u><span style="font-family: Verdana,sans-serif;"> </span><u style="font-family: Verdana,sans-serif;">22</u><span style="font-family: Verdana,sans-serif;">-</span><u style="font-family: Verdana,sans-serif;">24</u><span style="font-family: Verdana,sans-serif;">, </span><u style="font-family: Verdana,sans-serif;">2011</u><span style="font-family: Verdana,sans-serif;"> and plan to attend. </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> We look forward to receiving your proposal by </span><b style="font-family: Verdana,sans-serif;"><span style="color: #cc0000;">May 11, 2011</span></b><span style="font-family: Verdana,sans-serif;"> and/or to greeting you in Skopje, Macedonia as one of our highly valued participants.</span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> Sincerely,</span><br style="font-family: Verdana,sans-serif;" /><span style="font-family: Verdana,sans-serif;"> </span></span><br />
<div style="font-family: Verdana,sans-serif;"><span style="font-size: small;">The ISPI EMEA Board of Directors and Conference Committee</span></div></div></div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-35473010011396436492011-02-21T19:11:00.002+01:002011-02-21T22:44:34.048+01:00<div style="text-align: center;"><span class="Apple-style-span" style="font-family: Verdana, sans-serif;"><span class="Apple-style-span" style="color: #38761d;"><b><span class="Apple-style-span" style="font-size: large;">Confirmed locations for our next two annual conferences 2011 and 2012!</span></b></span></span><br />
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</b></span></span></div><span class="Apple-style-span" style="font-family: Verdana, sans-serif;">Our 2011 conference will be held this Fall in Skopje, the capital of Macedonia.</span><span class="Apple-style-span" style="font-family: Verdana, sans-serif;"> </span><br />
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</div><span class="Apple-style-span" style="font-family: Verdana, sans-serif;">We look forward to seeing old friends and devoted colleagues at our upcoming conferences. We also hope to be able to greet professionals new to our uniquely valuable events, who are willing to share their own insights and experience.</span><span class="Apple-style-span" style="font-family: Verdana, sans-serif;"> </span><br />
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</div><span class="Apple-style-span" style="font-family: Verdana, sans-serif;">To learn more about Macedonia and the city of Skopje, </span><span class="Apple-style-span" style="font-family: Verdana, sans-serif;"><a href="http://www.exploringmacedonia.com/">click here</a></span><span class="Apple-style-span" style="font-family: Verdana, sans-serif;">.</span><span class="Apple-style-span" style="font-family: Verdana, sans-serif;"> </span><br />
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</div><span class="Apple-style-span" style="font-family: Verdana, sans-serif;">The 2012 conference will be held in Lisbon, Portugal. </span><br />
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<span class="Apple-style-span" style="font-family: Verdana, sans-serif;">We invite you to view the video from our 2010 conference (below) to hear directly from 2010 participants about the dynamic atmosphere of learning and sharing that you can expect in 2011 and 2012.</span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-67106612959260129522010-10-28T14:11:00.003+02:002010-11-26T11:23:47.172+01:00<div style="text-align: center;">
<span style="color: #38761d; font-family: Verdana, sans-serif;"><b>Building a High Performance Culture based on E</b></span><span style="color: #38761d; font-family: Verdana, sans-serif;"><b>ngagement, Inclusion and Accountability</b></span><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgbthkF78t5grrIxQkPjU182HTb89wxYmU7Bqmc0Z6Rddv0_gVXMnyxellYCFn7ncN_ml3XlmAYCuh8O3oE1-xJKKtfmzEXN3DNNdbjoqchZ5E9m5_qOHHhBDX0MRaWpqjBtE8jHiiaj1h8/s1600/G%C3%B6teborg+1.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><span style="font-family: Verdana, sans-serif;"></span></a></div>
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<span style="font-family: Verdana, sans-serif;"><span style="color: #990000;"><span style="color: black;">Thank you all for a very successful conference! Watch our video to see what it was all about and what presenters and delegates had to say at the end of the conference.</span></span></span><br />
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<a href="https://docs.google.com/viewer?a=v&pid=explorer&chrome=true&srcid=0BzRwl9NbNvFEYTM0N2U4YzQtZmNlMS00OTM5LThmYjgtMTY0MDM5NDM0ZDlh&hl=en&authkey=CMaAjL8P"><span class="Apple-style-span" style="color: #990000;">Click here to view or download the full program of the 2010 Conference in Gothenburg.</span></a><br />
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Stay tuned for information about the location and theme of the next ISPI-EMEA conference in 2011!<br />
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<span class="Apple-style-span" style="font-family: Verdana, sans-serif;">The ISPI EMEA Board</span></div>
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<span class="Apple-style-span" style="font-family: Verdana, sans-serif;">Below are some of the highlights of our conference in Gothenburg:</span><br />
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<span style="font-family: Verdana, sans-serif;"><strong><span style="color: #990000;">Three high-profile executives in our </span></strong><a href="http://ispi-europe.blogspot.com/p/executive-panel-keynote-speakers.html"><strong><span style="color: #990000;">Executive Panel</span></strong></a><strong><span style="color: #990000;">:</span></strong></span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">1. Göran Bille, CEO AB Lindex</span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">2. Kerstin Renard, Senior VP Human Resources - Volvo Group</span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">3. Josephine Rydberg-Dumont, former CEO IKEA of Sweden</span></div>
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<span style="font-family: Verdana, sans-serif;"><strong><span style="color: #990000;">Four high-value </span></strong><a href="http://ispi-europe.blogspot.com/p/pre-conference-workshops.html"><strong><span style="color: #990000;">Pre-Conference Workshops</span></strong></a><strong><span style="color: #990000;">:</span></strong></span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">1. <strong>Optimizing Accountability in Teams and Client Partnerships</strong>, with Lee Johnsen - Principal, Partners in Development (Chicago, USA)</span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">2. <strong>Stress Management - Energizing the Body and the Mind</strong>, with Nikhil Desai - Director, The Centre for Excellence (Mumbai, India)</span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">3. <strong>Behaviors – The Building Blocks for a High Performance Culture</strong>, with Richard Wilkes and Angela McHale -Steps Drama Learning Development (London, UK)</span></div>
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<span style="font-family: Verdana, sans-serif; font-size: x-small;">4. <strong>Practical Strategic Thinking and Planning</strong>, with Roger Kaufman - Professor Emeritus at Florida State University, Distinguished Research Professor at Sonora Institute of Technology (Mexico), Founding member and past president at ISPI.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigdiLuUqFi3SWC6iRh9_p0UTDYnXIswFg77rISPiymxXixVwesBzo9vtmBGNVy9zLKaEkCUmINljBtTdid5tgbBCzpgzyTzn6Y9vNR2LA8J-rVkbGoDL8ixDNPck236Bxh9hCcdaY4gzFd/s1600/Elisabet+Rothenberg+3.JPG" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" qx="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEigdiLuUqFi3SWC6iRh9_p0UTDYnXIswFg77rISPiymxXixVwesBzo9vtmBGNVy9zLKaEkCUmINljBtTdid5tgbBCzpgzyTzn6Y9vNR2LA8J-rVkbGoDL8ixDNPck236Bxh9hCcdaY4gzFd/s320/Elisabet+Rothenberg+3.JPG" /></a></div>
<span style="font-family: Verdana;"><span style="color: #990000;"><span style="color: black;"><span style="font-size: x-small;"><span style="color: #990000;"><strong>Opening Session:</strong></span> Elisabet Rothenberg, Gothenburg's First Deputy Lord Mayor, will welcome participants to the city and to the conference.</span></span></span></span></div>
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<span style="font-family: Verdana;"><span style="color: #990000;"><span style="color: black;"><a href="http://ispi-europe.blogspot.com/p/featured-speakers.html"><strong><span style="color: #990000; font-size: x-small;">Opening Session</span></strong></a><span style="font-size: x-small;"><strong><span style="color: #990000;">:</span></strong> <i><strong>The Future of Work</strong></i>, with Guus Balkema, Work Strategist, YNNO (Rotterdam Area, The Netherlands)</span></span></span></span><br />
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<span style="font-family: Verdana;"><a href="http://ispi-europe.blogspot.com/p/featured-speakers.html"><strong><span style="color: #990000; font-size: x-small;">Keynote Speaker</span></strong></a><span style="font-size: x-small;"> <em><strong>Embracing the Will, Skill and Drill of Performance - The Standard Bank South Africa Story</strong>, </em>with Sharon Govender, Director of Performance Consulting at The Standard Bank of South Africa.</span></span></div>
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<span style="font-family: Verdana, sans-serif;"><span style="color: black;"><strong><span style="color: #990000; font-size: x-small;">Eighteen compelling </span></strong><a href="http://ispi-europe.blogspot.com/p/featured-speakers.html"><strong><span style="color: #990000; font-size: x-small;">Educational Sessions</span></strong></a><span style="font-size: x-small;">, including a special session by Dr. Roger Kaufman on lessons that can be learned from large-scale, high-impact "events," to help us to avoid becoming victims of outdated concepts.</span></span></span></div>
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</span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-21956316990490567502009-11-12T20:38:00.002+01:002010-04-07T16:18:38.642+02:00After Galway...<div class="separator" style="clear: both; text-align: center;">
<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong><em>Thank you all for a great conference!</em></strong></span></div>
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<br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-44825226595838679872009-10-12T22:46:00.001+02:002010-04-07T16:19:52.775+02:00Updated Conference Program<div style="border-bottom: medium none; border-left: medium none; border-right: medium none; border-top: medium none; text-align: center;">
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<em><span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong>Galway Conference Program</strong></span></em></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Here is the final program of the ISPI Conference in Galway. Click on the image to enlarge.</span></div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQjylCeXkkW60w962EerS44KSipRw50fe0t5tanbVD_rcFEH_X005pj1g9zxomLC_UvoIMsORyaLHZ_ngvdeAJhVVPEOLN_99CBABEj1NWq6cWsQEaqqr8rLbn6S_5vmfN1oWpaYXiTtwL/s1600-h/Galway+Program,+Final.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhQjylCeXkkW60w962EerS44KSipRw50fe0t5tanbVD_rcFEH_X005pj1g9zxomLC_UvoIMsORyaLHZ_ngvdeAJhVVPEOLN_99CBABEj1NWq6cWsQEaqqr8rLbn6S_5vmfN1oWpaYXiTtwL/s320/Galway+Program,+Final.jpg" vr="true" /></a></div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-55352228222752954652009-09-25T15:59:00.000+02:002009-09-28T10:11:09.681+02:00Register Now!<div style="text-align: center;">
<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><strong><em>Join us in Galway!</em></strong></span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong><a href="http://ispi-europe.blogspot.com/2009/09/galway-conference-registration-two-days.html">Click here to register now!</a></strong></span><br />
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</div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-66516767481234694912009-09-21T13:32:00.000+02:002009-10-05T18:58:50.515+02:00Galway 2009 Conference Sessions<div>
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<span style="font-family: Arial,Helvetica,sans-serif;">Following are some Galway session descriptions keyed to presenters. </span> <br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: large;"><b>Karen Carleton</b></span> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Using the Six-P Framework to Holistically Determine ‘What Is’</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">This participant-centered session introduces a holistic organizational performance assessment tool – the Six-P Framework. The Framework offers a unique eagle-eye view of an organization and will assist with the simulation activity. Suggested tools and methods for each “P” element, along with proposed stakeholder questions, will be presented. A case study and its findings will be discussed citing the framework’s application and its findings for an auto club’s community services.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">PowerPoint slides, verbal discussion and job aids, will be used.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Session objectives:</span><br />
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<li><span style="font-family: Arial,Helvetica,sans-serif;">Participants will be able to customize the Six-P Framework with its Tools/Methods Table and Stakeholder Question Guide to holistically assess organizational performance </span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Participants will be able to immediately apply what they learn from the session to the simulation client case during the latter part of the session</span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;">Session Benefits:</span><br />
<ul>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Learners will gain a new tool - the Six-P framework – to assist with organizational performance assessment</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Innovation or synthesis of ideas around data collection in people-centered research in organizations from idea exchange in group work</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Opportunity to collaborate with diverse colleagues, and discover new ways of approaching problems in organizations</span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Beginner to Intermediate</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Workshop (interactive 90 minute session)</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Dr. Roger Chevalier</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Sharpening Your Analysis Skills: Performance Consulting and the Questioning Process</b></i> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">The session serves to identify performance gaps and their underlying causes. While we have many macro-level models for human performance technology, the question that remains is, "How do we identify performance gaps and causes with our clients?” This session will provide a performance consulting guide, a structure for asking questions, and a performance analysis worksheet (integrating gap analysis, cause analysis and force field analysis) to assist in interacting one-on-one with their clients. An interactive case study will reinforce what has been learned. Participants will be able to:</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">a. systematically interact with their clients using a performance consulting job aid; </span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">b. develop questions to assess and diagnose the needs of their clients;</span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">c. identify performance gaps and causes using a performance aid that employs gap analysis, cause analysis and force field analysis. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> 90 minute Workshop </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Deborah Smith Cook and Pam Coffey</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Building a Bigger Box</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">This session focuses on cutting-edge ways to identify multiple, feasible alternatives to ensure that the business results of decreasing costs while maintaining services, identifying resource sharing opportunities with neighboring communities, and offsetting costs with specific fees, are met. Traditional brainstorming methods are limited by our experiences. Participants will practice methods that more fully leverage the people capabilities to yield more complete decision making and better results.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Beginner</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Briefing </span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: large;"><b>Paul Coombs</b></span> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Organizations, People and Their Data: Factors in Performance Improvement Interventions</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Does the way in which an organization is structured affect how its members process information, or is it the ways in which humans process information that shape an organization’s structure? Chicken-and-egg question beside, this session explores the inextricable relationship of structure, information processing, and their effects on organizational performance.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">This session explores the parallels between organizational structure and data handling, and it builds a typology for understanding the factors that enable managers and HPT practitioners to identify interventions and implement them so that the likelihood of an effective outcome is enhanced. To ignore the interaction between an organization’s structure and how its people handle information is to limit HPT effectiveness.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Briefing</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><span style="font-size: large;"><b>Nikhil Desai</b></span> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Stress Management Through Yoga</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Changing lifestyles, technological advances and a very intensely competitive business environment have created tremendous tension for all of us. With the fast pace of life in the modern world we are all feeling burnt out as stress is slowly but surely taking its toll. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">No executive or company can afford to ignore the effects of stress. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Stress affects decision making, interpersonal relations, the quality of work and the level of productivity. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">To enable the participants to:</span><br />
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<li><span style="font-family: Arial,Helvetica,sans-serif;">Resolve and Dissolve Stress</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Learn The Benefits of Yoga</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Improve Concentration </span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Develop Creativity </span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Improve Performance and Productivity </span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;"></span><span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> All levels</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Briefing</span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Camille Ferond and Adolf Theron</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Creating and Evaluating a Symbiotic Context for Opportunities by the Performance Creation Team</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">The session is intended to:</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">1. share what the presenters have done so far;</span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">2. to generate discussions, ideas and suggestions of what existing measures can be used to evaluate organizational impact (without having to reinvent the wheel);</span><span style="font-family: Arial,Helvetica,sans-serif;"> </span><span style="font-family: Arial,Helvetica,sans-serif;"></span><span style="font-family: Arial,Helvetica,sans-serif;">3. used the above to help participants create their own set of assessment MEGA level tools, based on their knowledge and experience;</span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">4. discuss how best to integrate them as part of organizations’ evaluation system where Mega assessment may not yet part of the organizational practice;</span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">5. share insights about the benefits of the proposed business approach (see Business Case below for additional benefits)</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> All levels</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Workshop (interactive 90 minute session)</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Dr. Judith Hale </b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b><i>Politics – Developing Your Professional Capital</i></b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Politics is the art of exchanging favors. It is all about who you know and what you owe. When done well is the oil that makes good things happen. When done badly it compromises personal and professional ethics, destroys trust, and demeans our profession. Judy will bring clarity to why politics is important and the value of doing it well. P.S. she hails from Chicago, the home of the best and the worst in politics.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Attendees will leave with practical tips and a deeper understanding of:</span><br />
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<li><span style="font-family: Arial,Helvetica,sans-serif;">The attributes of politics done well and done poorly</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The importance of building political support</span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The necessity to engage in politics </span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Their current level of influence and how to increase it</span><span style="font-family: Arial,Helvetica,sans-serif;"></span><span style="font-family: Arial,Helvetica,sans-serif;">Value to the attendee - Attendees will gain rules and tips for 1) increasing their own level of influence in their organization and 2) for managing people whose influence potentially impedes the success of projects or initiatives.</span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Expert</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> 90 minute workshop</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Dr. Anthony Marker</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Using the Six-Ps to Link Systems Thinking, Strategic Planning, and Evaluation to Create Sustainable Performance Interventions</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">This session presents an adaptation of Kirkpatrick’s familiar 4-levels Evaluation Model to include environmental and social measures. If one thing is becoming clear, it is that human activity is harming the planet. While the traditional industrial economic paradigm has provided many benefits associated with economic prosperity these same achievements also have resulted in dramatic climate changes, increasing ecological degradation, and a growing gap between rich and poor. In contrast, there is an increasing movement toward responsible organizational behavior. This emerging paradigm of responsible economic development will require that we find new models for evaluating organizational success and performance improvement that take the organization’s Social Footprint into account. This session will provide participants with an opportunity to:</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">1. Explore and examine one such model</span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><span style="font-family: Arial,Helvetica,sans-serif;">2. Familiarize themselves with some of the sustainability field’s concepts, language and tools.</span><span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><span style="font-family: Arial,Helvetica,sans-serif;">3. Consider what concrete things they could do to foster a sustainability culture in their own organization based on case illustrations. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate and Expert</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session type:</b> 90 minute workshop</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Christine Marsh</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Outsourcing in Reverse – A Case Study from the Public Sector</b></i> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">At a time when many public organizations were looking to save money by outsourcing their IT (Information Technology) services, Torfaen County Borough Council in Wales took a strategic decision to reverse that trend. Their ICT (Information Communication Technology) Operations needed to provide a comprehensive service through turbulent times involving ongoing restructuring of the organization as a whole. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">The challenge was to bring together a complex and diverse mix of existing internal and external providers. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Our objective is to share how ICT Operations has accomplished establishing their culture, structure, team interdependency and roles/accountability of each department whilst keeping inbuilt flexibility to make appropriate adjustments along the way.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Participants will acquire some tools/techniques to apply on a practical basis within their own organizations.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> 90 minute Workshop</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Belia Nel</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>A South African case study on the national direction of a Performance Improvement Management System in Parliament SA</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">This session will provide a case study experience of the implementation of the new direction Parliament South Africa took to re-align their HR function to the principles and practices of HPT. This sets a new performance culture in the HR function as it delivers on a value chain which is based on thorough process mapping of all the key result areas. This case study will also focus on the rigorous performance audit which was conducted to set the foundation for the value chain design and process mapping outcomes. </span><br />
<span style="font-family: Arial,Helvetica,sans-serif;"><br /></span><span style="font-family: Arial,Helvetica,sans-serif;">The objective of the session is to share with the audience the case study and the lessons learned during the project implementation and evaluation. The case study will cover the outcomes as follows:</span><br />
<ul>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The refinement of the Performance Management System where the organisational, team and individual performance is being aligned to provide overall results achievement </span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The outcome of the performance assessment and audit of the entire HR function identifying the misalignments and gaps in the performance outputs and deliverables</span><span style="font-family: Arial,Helvetica,sans-serif;"></span> </li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The objectives, competencies and performance measures for all the elements in the value chain as aligned with the HR Strategy and the contribution to a performance improvement culture </span><span style="font-family: Arial,Helvetica,sans-serif;"></span></li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">The interdependencies and measures of each value chain element bringing about the anticipated results as well as clarifying the input, process and outputs for each role. </span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate</span> <br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session type:</b> Briefing</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Dr. Edward Schneider</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Is your Client Ready to Improve?</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Just because a client is anxious to improve its performance doesn’t mean it is ready to do so. Before we can plunge into improving performance, there are some basic assumptions we have to check, sine qua non “improvement” is at best a random process. In this session, we’ll explore what must be checked, and how to be tactful as you go about it. You’ll learn how to recognize the true starting point for your project, and whether your project should start at all.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Beginner</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session type:</b> Briefing</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i><b>Analysis as an Intrinsic Part of Any Solution</b></i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Time and again, clients balk at paying for extensive analysis of their performance problems. In their minds, they already know they have a performance problem, and don't see the value of gathering more data to prove it. This is a misperception of the analysis phase, brought about by the consultants listing a report of the analysis of the end product.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">When the analysis is done collaboratively, the real result of the analysis phase is a change in the workers' perception of their jobs, and a convergence toward a common language to talk about the goals and processes of the enterprise. This session will describe a case study of the analysis process, emphasizing the transition from initial to final conditions, and de-emphasizing the reporting aspect. </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate/Advanced</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session type:</b> Briefing</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif; font-size: large;"><b>Arnoud Vermei and Han van der Zanden</b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b><i>In the End it’s all about People!</i></b></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><i>How an integrated improvement effort based on Process management and Lean/Six Sigma led to a winning combination for a large Chemicals Manufacturing site</i></span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Description + Objectives/Benefits</b> </span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">In 2004 a large Chemicals Manufacturing site in the Netherlands faced serious performance problems. An analysis of several existing incident surveys led to a large organizational change journey around three strategic spearheads:</span><br />
<ul>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Building a shared Vision and Strategy</span><span style="font-family: Arial,Helvetica,sans-serif;"></span> </li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Develop and implement a Process oriented site governance model</span><span style="font-family: Arial,Helvetica,sans-serif;"></span> </li>
<li><span style="font-family: Arial,Helvetica,sans-serif;">Develop and implement a Common Improvement Methodology </span></li>
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<span style="font-family: Arial,Helvetica,sans-serif;">Many improvement efforts impacted the existing systems and structures. Taking a holistic systems view helped to see the connections and interrelationships between the issues at hand. By continually exploring the link with business results, value creation was ensured during the length of the journey. The change of systems and structures however proved to be the easier part in this exciting journey. Aligning jobs, behaviours and culture to the new ways of working in the end was the biggest challenge. In this session two of the members of the change team present an overview of the case and invite you to actively engage in defining initiatives to address the human dimensions of this challenge.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;">Objectives:</span><br />
<span style="font-family: Arial,Helvetica,sans-serif;">Attending this session you will experience how common concepts of system thinking and value creation can be applied in a manufacturing environment. Consequently, this will enable you to recognise the challenges of the cultural and behavioural changes needed to make new ways of working effective.</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Participant Experience Level:</b> Intermediate</span><br />
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<span style="font-family: Arial,Helvetica,sans-serif;"><b>Session Type:</b> Briefing</span><br />
<br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-69371237745611376252009-09-20T14:02:00.000+02:002009-09-20T14:10:07.634+02:00Prepare for the simulation<div style="text-align: center;">
<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><strong><em>Joining us in Galway?</em></strong></span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Soon we will be in Galway ready to work together, share, learn, and have lots of fun while at it. Why not start warming up for our unique simulation? </span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif; font-size: large;">Read the </span><a href="http://ispi-europe.blogspot.com/2009/04/09-conference-simulation-case-overview.html"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">Borough Simulation Case overview</span></a><span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: red;"><span style="font-size: large;"> now</span>!</span> </span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMFMPqJsrAs6VMjgHBXltY2flDKJav3SriycAcwDDBqgX_UEvMCjzz858Z0uOSrfjyztKtFgYYl1u06eIbwDiKwTx-vaOm6pBLJp_BspX5_EHL8ki7i8vDRAlyPLgGzRLl4ce62k7nWMf_/s1600-h/CFP+graphic+crop%5B1%5D.jpeg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" iq="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiMFMPqJsrAs6VMjgHBXltY2flDKJav3SriycAcwDDBqgX_UEvMCjzz858Z0uOSrfjyztKtFgYYl1u06eIbwDiKwTx-vaOm6pBLJp_BspX5_EHL8ki7i8vDRAlyPLgGzRLl4ce62k7nWMf_/s320/CFP+graphic+crop%5B1%5D.jpeg" /></a><br /></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">If you have not registered for the Galway Conference yet, don't wait more. Please scroll down for instructions or </span><a href="http://ispi-europe.blogspot.com/2009/09/galway-conference-registration-two-days.html"><span style="font-family: Arial, Helvetica, sans-serif;">click here</span></a><span style="font-family: Arial, Helvetica, sans-serif;">.</span><br />
<br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-50161428948887580962009-09-17T12:36:00.000+02:002009-09-20T14:30:05.511+02:00Galway Conference - Register Now<div style="text-align: center;">
<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><em><strong>Galway Conference Registration</strong></em></span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif; font-size: large;"> To register now, proceed as follows:</span><br />
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<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong>ISPI members / Holders of non-member account</strong></span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif;"><strong>Option 1:</strong></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">First log on at <a href="http://www.ispi.org/"><span style="color: blue;">http://www.ispi.org/</span></a> and proceed to online registration. Select ISPI Europe 2009 from the displayed. A new page will be displayed. Click on the “Register” button to enter the online registration form.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">You may also go directly to <a href="http://my.ispi.org/myISPI/Core/Events/events.aspx"><span style="color: blue;">http://my.ispi.org/myISPI/Core/Events/events.aspx</span></a> , select the Europe Conference, then click on the ”Register” button and then log in to your member or non-member account.</span><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><br />
<span style="color: red; font-family: Arial, Helvetica, sans-serif;"><strong>Option 2:</strong></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Download the conference registration form at: <a href="http://pl.ispi.org/conf/euro2009-regform.doc"><span style="background-color: white; color: blue;">http://pl.ispi.org/conf/euro2009-regform.doc</span></a></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Fill out the form and fax to ISPI (1-301-587-8573). You may also call ISPI to provide your payment details by telephone or to get further assistance.</span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong><span style="color: #38761d;">Non-ISPI members / No active non-member </span><span style="color: #38761d;">account</span></strong> </span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif;"><strong>Option 1:</strong></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Open a non-member account (free of charge). Go to our Join Online page at: <a href="http://www.ispi.org/join/"><span style="background-color: white; color: blue;">http://www.ispi.org/join/</span></a> </span><span style="font-family: Arial, Helvetica, sans-serif;">Once you have created your account you may login and proceed to online registration to the ISPI Europe/EMEA Conference in Galway.</span><br />
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<span style="color: red; font-family: Arial, Helvetica, sans-serif;"><strong>Option 2:</strong></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Download the conference registration form at: <a href="http://pl.ispi.org/conf/euro2009-regform.doc"><span style="color: blue;">http://pl.ispi.org/conf/euro2009-regform.doc</span></a> </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Fill out the form and fax to ISPI (1-301-587-8573). You may also call ISPI to provide your payment details by telephone or to get further assistance.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">Let us know if you have any questions or if you need help to process your registration.</span><br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-32639079105450992192009-09-15T15:58:00.000+02:002009-09-15T16:00:14.197+02:00Galway Preliminary Conference Program<div align="left" class="separator" style="clear: both; text-align: center;">
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<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><em><strong>Galway Conference Program</strong></em></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Here is an updated but still preliminary overview of the Galway Conference program. Let us know if you have any questions. Click on image to enlarge.</span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2sKvQtshzP0yWyTtUilWEqYNZaaguwjEeQXCLoS5ytaE-nPcf8jSI2Jqjmew-h49sJsRrl3nwtMdhcoShhmEi4tO6OiepXTTJPpskqj9dQpMTUdees-v7w7TZVj3IrPBDRJ6s3Z83_brV/s1600-h/Galway+Preliminary+Program+Overview.jpg" imageanchor="1" style="clear: left; cssfloat: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" mq="true" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg2sKvQtshzP0yWyTtUilWEqYNZaaguwjEeQXCLoS5ytaE-nPcf8jSI2Jqjmew-h49sJsRrl3nwtMdhcoShhmEi4tO6OiepXTTJPpskqj9dQpMTUdees-v7w7TZVj3IrPBDRJ6s3Z83_brV/s400/Galway+Preliminary+Program+Overview.jpg" /></a></div>
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<br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-47408889954527561282009-09-14T22:23:00.000+02:002009-09-15T19:46:47.931+02:002009 Galway Preconference Workshops - Short Descriptions<div style="text-align: center;">
<strong><span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><em>2009 Galway Preconference Workshops</em></span></strong></div>
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<span style="color: red; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong>Not to be missed!</strong></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Below is a short and updated description of our three preconference one-day workshops to be held on November 5th. Get in touch if you have questions or if you need additional information.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="color: #38761d; font-size: large;">Workshop 1 - HPT: The Essentials (Dr. Judith Hale)</span></strong> </span><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span><span style="font-family: Arial, Helvetica, sans-serif;"><em></em></span><span style="font-family: Arial, Helvetica, sans-serif;"><em>Description:</em> This workshop focuses on the how to apply the principles of HPT (Human Performance Technology), in ways that are relevant to clients, efficient in the use of time and other resources, and effective in producing meaningful results. This session is designed for people wanting to help clients focus on what matters, better understand what performance requires, and build sustainable solutions. It is ideal for professionals who want to distinguish their services from the purveyors of silver bullets and current fads. </span><br />
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<em><span style="font-family: Arial, Helvetica, sans-serif;">Attendees will learn how to:</span></em><br />
<span style="font-family: Arial, Helvetica, sans-serif;">1. Quickly get to measures that matter. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">2. Distinguish between means and ends so you are focused on the right goals.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">3. Recommend a suite of solutions with lasting power instead of a silver bullet that will fizzle in time. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">4. Communicate what you do and have done in ways that build stakeholder commitment.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Level:</em> Beginner</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Value to the attendee:</em> Attendees will gain rules, tips, and tools they can apply on the job. All of the resources are designed to engage clients in the mutual discovery and design of performance solutions and their eventual evaluation. </span><br />
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<strong><span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;">Workshop 2 - BPTA 101, Principles of Business Process Management (Dee Carri)</span></strong><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Description:</em> This course is the foundation for all courses in the Business Process Management curriculum and is required for BPM certification. It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The course introduces a systematic approach and methodology for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes. </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Who should attend:</em> This introduction to BPM is a must for everyone interested in business process improvement. It’s designed for business managers, business analysts, and practitioners involved in process-based change and the automation of process solutions. This course is the foundation for all other courses in the BPM curriculum. It establishes a methodology, a common language, and a baseline for all other courses in the curriculum. </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>What you will achieve:</em> </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Understand the value and benefits of business process management </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Understand the principles of business process management and how to apply them </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Understand BPM best practices and methodologies </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Understand the respective roles of relationship management, process architecture, process analysis, process redesign, process improvement, process automation, and organization design – and how to make them work together. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Understand basic BPM management and measurement techniques. </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>What you will learn:</em> </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• How to align your corporate strategy with a well designed business architecture </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• How to integrate your business process architecture with human performance and IT implementation plans. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• The key considerations of a process-based approach to business process change management </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• The strategic, tactical and operational considerations in a comprehensive BPM framework </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• How to plan for cross-organization acceptance and implementation </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"> </span><strong><span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;">Workshop 3 - Optimizing Accountability in Teams and Client Partnerships (Lee Johnsen and Thomas Westbrook)</span></strong><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Description:</em> In every organization, projects begin, tasks are assigned, efforts are made, and deadlines are met - or missed. Directions are given and results are promised but not delivered. Agreements are misunderstood or never made. It is not really anyone's fault - it's just how leaders and team members often fail to communicate. This highly-interactive pre-conference workshop offers a systematic way for individuals and teams to plan and complete tasks at expected performance levels. Workshop participants will immediately benefit from learning a process they can readily apply to the conference simulation by increasing the effectiveness of their consulting teams and enhancing their client interactions. Participants will take part in a variety of learning experiences from lecture, group discussions, video vignettes, and case studies.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>Who should attend:</em> Beginner or Intermediate experience levels.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><em>What you will gain:</em> The session is designed to enhance participants’ effectiveness as members and leaders of teams that are charged with accomplishing specific, measureable organizational results. Participants will use a job aid and application tools to learn the process and concepts taught in the workshop. They will also discuss how these tools may be applied in the conference simulation.</span><br />
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<em><span style="font-family: Arial, Helvetica, sans-serif;">You will learn how to:</span></em><br />
<span style="font-family: Arial, Helvetica, sans-serif;">1. Apply the concepts of Responsibility, Empowerment, and Accountability and the role of each in achieving project success.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">2. Create clear agreements that maintain focus and overcome obstacles to successful project completion.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">3. Create guidelines for managing agreements, including updating and/or renegotiating.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">4. Hold individuals, teams, and themselves accountable for agreed upon results.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">5. Use recognition and reward to advance empowerment and accountability.</span><br />ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-37689297636561591122009-08-22T07:31:00.000+02:002009-09-08T09:41:32.623+02:00Galway Conference Registration Now Open<div style="text-align: center;">
<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><em><strong>ISPI Galway Conference</strong></em></span></div>
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<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: x-large;"><em><strong>Registration Now Open</strong></em></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif; font-size: large;"><span style="color: red;">To register now, go to:</span> </span><a href="http://my.ispi.org/myISPI/Core/Events/events.aspx"><span style="color: blue; font-family: Arial, Helvetica, sans-serif; font-size: large;">http://my.ispi.org/myISPI/Core/Events/events.aspx</span></a><span style="font-family: Arial, Helvetica, sans-serif;"> </span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">The theme for the ISPI Europe/EMEA 2009 conference is:</span><br />
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<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong>An Organization IS Its People: Surviving and, In Fact, Thriving in Challenging Times.</strong></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">Last month, we introduced Dee Carri of Torque Management in Ireland who will join us as a keynote speaker. If you missed that installment, you can scroll down to read about Dee Carri and you will see why we are so pleased to announce her as a featured speaker. Watch for details on our second keynote speaker, Barry Vorster of EPI-USE Worldwide, one of the world’s premier providers of information technology solutions. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">We want to share some of the topics that you will find at this year’s conference, in addition to, and supporting, our hands-on centerpiece, a simulation, based on a real performance improvement effort in the public sector. So . . . <span style="color: red;"><strong>if</strong></span> you are looking for an opportunity to: </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">• learn and share new ideas, tools and approaches</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• network and work alongside a diverse and highly skilled group of professionals, and</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• actually apply your skills and knowledge in a safe and supportive environment,</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: red;"><strong>then </strong></span>. . . you’ll want to join us in Galway!</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="color: #38761d; font-size: large;"><strong>Some of the topics you won’t want to miss:</strong></span> </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">• In the End it’s all about People!</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Politics – Developing Your Professional Capital</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Is the Improvement effort worth the costs? Calculating PIPs for any project.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Is Your Client Ready to Improve?</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Sharpening Your Analysis Skills: Performance Consulting and the Questioning Process</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Analysis as an Intrinsic Part of Any Solution</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Outsourcing in Reverse – A Case Study from the Public Sector</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Using the Six-P Framework to Holistically Determine ‘What Is’</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• The alignment of Parliament South Africa’s Performance Management System to the Performance Improvement methodology and thinking”</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">• Building a Bigger Box</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="color: #38761d; font-size: large;">We are happy to also announce three high value, full-day pre-conference workshops:</span></strong> </span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">1. HPT (Human Performance Technology): The Essentials - Leader, Dr. Judith Hale (CPT)</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">2. BPTA 101 - Principles of Business Process Management - Leader, Dee Carri</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">3. Optimizing Accountability in Teams and Client Partnerships - Leader, Lee Johnsen (CPT)</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">______________________</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">If you have ever attended an ISPI Europe/EMEA event, you already know that we believe that a conference is much more than its programs and presenters. Our participants consistently contribute enormous value. This year will be no exception. We are looking for participants who really understand the value of sharing their great questions and unique insights. That is, we are interested in <span style="color: red;"><strong>your</strong></span> unique contribution! Don’t wait. Register today. You have until September 18th to qualify for an early bird discount!!</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">And, don’t forget our simulation. Once you have registered, feel free to contact us about the simulation and opportunities to begin the process of getting to know other participants, with a view to selecting teammates to work with in Galway! The simulation is another way that we ensure that all presenters and participants become integral to what is invariably an exceptional learning and sharing opportunity.</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">You can see that the learning and sharing outcomes you can expect from the Galway conference are really in your hands! <em><span style="color: #38761d; font-size: large;"><strong>Why not join us in Galway and be part of this inspiring event?</strong></span></em></span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">We invite you to contribute questions, comments and insights to our blog concerning the Galway conference and/or our upcoming special issue of the Performance Improvement Journal!</span><br />
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<strong><span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;">ISPI Europe/EMEA Board</span></strong><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Carol M. Panza - CMP@orgmap.com </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Arnoud Vermei - info@webperformance.info </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Grainne Fielding - grainne.fielding@sap.com </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Adolf Theron - atheron@crcn.co.za</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Paula Campos - paula.campos@wechange.pt </span><br />
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<span style="color: #38761d; font-family: Arial, Helvetica, sans-serif; font-size: large;"><strong>ISPI Europe/EMEA Conference Committee</strong></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Juan Pablo Ortiz - juanpablo.ortiz@yesp.se </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Belia Nel - belia@leadersoflearners.co.za </span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-2265107930805196772009-08-18T20:02:00.000+02:002009-08-18T20:37:26.433+02:002009 Conference and Pre-conference Registration and Lodging Options<span style="font-family:arial;">Following is Galway (2009) conference and pre-conference registration information:</span><br /><br /><a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-gbdIxb0wOo3vssiFkjauNVJENqeDizNrkha3BYI3BfexieEYOn9Fau4PtEY31bTq_Sh1bGJFXWhPklwX7FjvBh1PoZIyblPFY-Ktejm4GF7HZ4eDRELZoK7US4vVpQJCMW-acM3IScPC/s1600-h/2009+Galway+-+registration+fees.jpeg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 385px; height: 169px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh-gbdIxb0wOo3vssiFkjauNVJENqeDizNrkha3BYI3BfexieEYOn9Fau4PtEY31bTq_Sh1bGJFXWhPklwX7FjvBh1PoZIyblPFY-Ktejm4GF7HZ4eDRELZoK7US4vVpQJCMW-acM3IScPC/s400/2009+Galway+-+registration+fees.jpeg" alt="" id="BLOGGER_PHOTO_ID_5371372905685564210" border="0" /></a><br /><span style="font-family:arial;">* Pre-conference workshops are as follows:</span><br /><br /><span style="font-family:arial;"><span style="font-weight: bold; font-style: italic;">HPT: The Essentials</span> - Leader, Dr. Judith Hale (CPT)</span><br /><span style="font-family:arial;"><span style="font-weight: bold; font-style: italic;">BPTA 101 - Principles of Business Process Management</span> - Leader, Dee Carri</span><br /><span style="font-family:arial;"><span style="font-weight: bold; font-style: italic;">Optimizing Accountability in Teams and Client Partnerships</span> - Leader, Lee Johnsen (CPT)</span><br /><br /><br /><span style="font-family:arial;">The conference hotel is the Hotel Meyrick, located on Eyre Square in central Galway. They are offering specially discounted room rates for conference participants.</span><br /><br /><span style="font-family:arial;">www.hotelmeyrick.ie</span><br /><span style="font-family:arial;">1 Eyre Square</span><br /><span style="font-family:arial;">Galway, County Galway, Ireland</span><br /><span style="font-family:arial;">+353 91 564 041</span><br /><br /><span style="font-weight: bold;font-family:arial;" >Rates:</span><br /><span style="font-family:arial;">Wednesday 4th & Thursday 5th – Single €95 Bed & Breakfast, Twin/Double €135</span><br /><span style="font-weight: bold;font-family:arial;" >Rates:</span><br /><span style="font-family:arial;">Friday 6th & Saturday 7th</span><br /><span style="font-family:arial;">Single: €135BB Double/Twin €165</span><br /><br /><br /><span style="font-family:arial;">The Skeffington Arms, which is located just a few steps away from the Meyrick, has also offered special room rates for conference participants. The rate is €75 bed and breakfast per person per night. Thus the total for a three night stay per person would be €225.</span><br /><br /><span style="font-family:arial;">Skeffington Arms Hotel</span><br /><span style="font-family:arial;">Eyre Square,</span><br /><span style="font-family:arial;">Galway</span><br /><span style="font-family:arial;"> </span><br /><span style="font-family:arial;">The Callanan Hotel Group</span><br /><span style="font-family:arial;">Tel +00353 (0)91 563 173</span><br /><span style="font-family:arial;">Fax +00353 (0)91 561679</span><br /><span style="font-family:arial;">web:www.skeffington.ie</span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-30971571585781541822009-08-07T23:10:00.000+02:002009-08-07T23:11:02.101+02:00Galway Conference Registration<div align="center"><font color="#990000" size="-1"><font face="Helvetica, Arial, sans-serif"><big><big><big><big><b>Register Today!!!</b></big></big></big></big></font></font><br> </div> <font size="-1"><font face="Helvetica, Arial, sans-serif"><u><br> Registration</u> is now <u>open</u> for the <big><big><b>ISPI Europe/EMEA - 2009 conference, <br> <br> </b></big></big></font></font> <div align="center"><font color="#990000" size="-1"><font face="Helvetica, Arial, sans-serif"><big><big><b>An Organization IS Its People: Surviving and, in Fact, Thriving in Challenging Times</b></big></big>.</font></font><br> </div> <font size="-1"><font face="Helvetica, Arial, sans-serif"><br> Go to <a class="moz-txt-link-freetext" href="http://my.ispi.org/myISPI/Core/Events/events.aspx">http://my.ispi.org/myISPI/Core/Events/events.aspx</a> (or to <a class="moz-txt-link-abbreviated" href="http://www.ispi.org">www.ispi.org</a> under the heading Education) to register for this exciting and valuable event scheduled for November 5-7, 2009 in Galway, Ireland. <br> </font></font><br> <div class="moz-signature"><br> <p><br> </p> </div> ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-19111827591538248152009-07-16T20:49:00.000+02:002009-07-16T21:10:16.100+02:00<div style="text-align: center; font-weight: bold;"><span style="font-family:arial;">ISPI Europe/EMEA Announces an </span><br /><span style="font-family:arial;">Innovative Conference and a Compelling Keynote</span><br /></div><br /><span style="font-family:arial;">ISPI Europe/EMEA has a track record and tradition of exciting, innovative conferences that consistently encourage and achieve a very high level of participation by attendees and presenters alike. This year, November 5-7, 2009, in Galway, Ireland, a new simulation will be introduced, that will serve as the core and organizing element for the conference.<br /><br /></span><div style="text-align: center;"><span style="font-family:arial;"><span style="font-weight: bold; font-style: italic;">Anyone wishing to get some insight into the simulation process and the real-life case on which it was built, can find a description below at the end of our 2009 Call For Proposals. </span></span><br /></div><br /><span style="font-family:arial;">At ISPI Europe/EMEA, we believe that a conference is more than its programs and presenters. Our conference attendees are every bit as much a part of the total learning experience, as our fabulous presenters. We have always sought participants who really understand the value of sharing their great questions and unique insights. Of course, the use of a large-scale simulation, based on a real performance improvement project in the public sector, is another way that we ensure that all presenters and participants become integral to what is invariably an exceptional learning and sharing opportunity. So, even if you have not submitted a proposal to present. Only you can contribute your unique perspective! </span><br /><br /><div style="text-align: center; font-style: italic; font-weight: bold;"><span style="font-family:arial;">Why not join us in Galway and be part of this important event?</span><br /></div><br /><span style="font-family:arial;">We will welcome a compelling keynote speaker to the Galway conference. Dee Carri, of Torque Management in Ireland, is a strategic partner (for Europe) with BPTrends.com, an internet portal with 20,000 members (and growing), focused on Business Process Management. Several well know and revered ISPI gurus have contributed to BPTrends in the years since it was launched, notably Geary Rummler. We invite you to go to www.BPTrends.com to learn more.</span><br /><br /><span style="font-family:arial;">As an accomplished professional, with a long track record of supporting organizations in realizing large-scale performance improvements, and as the European partner of BPTrends, Dee Carri will present her perspective on conducting a comprehensive, customer-focused performance improvement project with measurable and sustainable results.</span><br /><br /><span style="font-family:arial;">Important to Dee’s perspective, is the influence of her impressive background. Dee Carri is a technology sector veteran with over 20 years experience in Vendor, User and Consulting organizations and as a Subject Matter Expert in IT Compliance for regulated sectors. Yet, her approach to performance improvement and management specifically recognizes the value of working with clients to define strategic, organization-level and marketplace-focused success goals and measures. Her approach, likewise, addresses the analysis, gap and/or opportunity specification, improvement planning and improvement action implementation, beginning at the mega and strategic level, all the way down to and including, performers.</span><br /><br /><span style="font-family:arial;">Dee’s clients value her practical and actionable recommendations. Client satisfaction and loyalty is a key differentiator for her consulting practice. No waffle, no hype, just solid advice and proven methodologies. All too many performance improvement and Business Process Management (BPM) professionals provide unclear and/or highly impractical methodologies that cannot be transferred to the workplace. This leaves clients disillusioned and projects abandoned or stalled, with few, if any, results, but substantial related project costs. Following is a quote from Dee Carri. “We expect our trainees/ clients to hit the ground running and to immediately apply new learning in their workplace – and they do!”</span><br /><br /><div style="text-align: center;"><span style="font-weight: bold; font-style: italic;font-family:arial;" >You won’t want to miss the keynote session by Dee Carri.</span><br /></div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-36910330566804402482009-06-14T18:57:00.000+02:002009-06-14T19:12:33.396+02:00<span style="font-family:trebuchet ms;">Christine Marsh was among the group that gathered in Brussels nearly ten years ago to discuss ideas, plan and, ultimately, launch, what became known as ISPI Europe/EMEA. Christine went on to serve for many years on the Board of Directors for the group and continues to be a friend and active supporter of ISPI EMEA. So, we are pleased to update the blog with the following about one of Christine's recent client engagements.</span><br /><br /><br /><br /><span style="font-style: italic; color: rgb(51, 51, 153);font-family:trebuchet ms;" >Performance improvement is often viewed as the responsibility of an employer to provide the necessary opportunities for the individual to develop. Christine Marsh, CPT (Certified Performance Technologist) was invited to speak at a Conference for 30 Franchisees. The brief was for a light-hearted approach and an engaging, interactive session for participants, but with a serious message about their responsibility for making a success of their own business as well. The presentation was based on the theme of Newton's Principle - For each and every action, there is an equal and opposite reaction.</span><br /><br /><br /><span style="font-family:trebuchet ms;">Get a little insight into what happened by clicking on the link below!</span><br /><br /><br /><br /><span style="font-family:trebuchet ms;">http://www.youtube.com/watch?v=hM3nIcKuSEM</span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-38377025996040645462009-05-29T21:52:00.000+02:002009-06-01T17:03:49.532+02:00<div style="text-align: center; color: rgb(51, 102, 102);font-family:trebuchet ms;"><span style="font-size:130%;"><span style="font-weight: bold;">Announcing a special issue of the</span><br /><span style="font-weight: bold;">Performance Improvement Journal</span></span><br /></div><br /><span style="font-size:100%;"><span style="font-family:trebuchet ms;">ISPI EMEA has guest edited a special issue of the <span style="font-style: italic;">Performance Improvement Journal</span> (PIJ), which will be published in the Fall of 2009. PIJ is the journal published by the International Society for Performance Improvement (ISPI). It is our understanding that the final copy for our issue of PIJ was submitted on Friday, May 22, 2009. Look for this special issue in September 2009. Find out how to obtain a copy of this and other issues, by going to the ISPI web site at www.ispi.org. </span></span><br /><br /><span style="font-family:trebuchet ms;">Below, you will find the titles and authors of each of the six (6) articles in our special issue, along with a brief summary (abstract) of the content, and questions that the authors have raised, in order to engage anyone reading this, in a discussion relating to the content of their articles.</span><br /><br /><span style="font-family:trebuchet ms;">Please feel free to post comments, answers or follow-on questions, regarding the entire issue as a whole, any or all, individual articles, or directed specifically at questions listed below by each author. We welcome your thoughts and perspectives and look forward to some engaging discussions. Further, we hope that you will consider coming to Galway to continue sharing ideas in person and, possibly, submitting your own proposal to present at the conference, along with an article that we can consider for publication in 2010!</span><br /><br /><br /><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"The Pitfall of Long Term Relationships" by Arnoud Vermei</span><br /><br /><span style="font-size:85%;"><span style="font-family:trebuchet ms;">In the Netherlands WEB Performance organized an Executive Forum. The organizers aimed to create an environment where executives from non-competitive industries shared views and experiences on performance improvement strategies and tactics. The forum delivered valuable insights and taught the facilitators to be very careful with assuming ‘we already know’.</span><br /><br /><span style="font-weight: bold; font-style: italic; color: rgb(51, 102, 102);font-family:trebuchet ms;" >Discussion questions:</span><br /></span><ul style="color: rgb(51, 102, 102);"><li><span style="font-size:85%;"><span style="font-weight: bold; font-style: italic;font-family:trebuchet ms;" >What do you think of the idea of a Executive Forum? What opportunities do you see, and what barriers?</span></span></li></ul><ul style="color: rgb(51, 102, 102);"><li><span style="font-size:85%;"><span style="font-weight: bold; font-style: italic;font-family:trebuchet ms;" >How do you test the insights you’ve gathered working with clients over a longer period of time? How do you prevent yourself from having tunnel vision?</span></span></li></ul><div style="text-align: center;">______________<br /></div><div style="text-align: center;"><br /></div><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"Analysis is Part of Every Solution" by Dr. Edward Schneider</span><br /><br /><span style="font-size:85%;"><span style="font-family:trebuchet ms;">Clients tend to resist Front-End Analysis when it is presented as an arcane mystery, to be performed as a wizard’s ritual. When it is presented as a jointly-conducted troubleshooting procedure, both the resistance and the defensiveness melt away. Both consultant and client come to realize that this form of analysis is an intrinsic part of any durable solution to performance problems.</span></span><br /><div style="text-align: center;">______________<br /></div><br /><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"Defining the Perfect Process" by Arnoud Vermei</span><br /><span style="font-size:85%;"><br /><span style="font-family:trebuchet ms;">Organizational performance is very significantly dependent on the effectiveness and efficiency of the organization’s processes. Therefore organizational leaders should focus much of their own and of their people’s efforts on operating and improving these processes. If you are seeking to improve, you need some sense of ‘what is better’. To this end, Terry Weight has sought to define the perfect process in his keynote speech to the 2008, ISPI EMEA Conference in Galway.</span></span><br /><br /><span style="font-weight: bold; font-style: italic;font-size:85%;" ><span style="color: rgb(51, 102, 102);font-family:trebuchet ms;" >Discussion questions:</span><br /></span><ul><li><span style="font-weight: bold; font-style: italic;font-size:85%;" ><span style="color: rgb(51, 102, 102);font-family:trebuchet ms;" >How come we see so few examples of a perfect process?</span></span></li></ul><ul><li><span style="font-weight: bold; font-style: italic;font-size:85%;" ><span style="color: rgb(51, 102, 102);font-family:trebuchet ms;" >If performance depends on the efficiency and effectiveness of processes, why do so many organizations start improvement efforts with OD or people-focused interventions?</span></span></li></ul><div style="text-align: center;">______________<br /></div><br /><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"An Evaluation Six Pack for Sustainable Organizations: The Six-P Framework" by Dr. Anthony Marker</span><br /><br /><span style="font-size:85%;"><span style="font-family:trebuchet ms;">As Performance Improvement (PI) practitioners, we seek, not only to solve organizational problems, but also to add value. For some time, we have focused on financial value. However, we are beginning to be held accountable also for the impact of our interventions on society and the environment. The framework proposed here—the Six-P Evaluation Framework—can help PI practitioners develop a broader view of organizational value and engage in planning and evaluation activities that will contribute to sustainability.</span></span><br /><br /><span style="color: rgb(51, 102, 102); font-weight: bold; font-style: italic;font-size:85%;" ><span style="font-family:trebuchet ms;">Discussion questions:</span><br /></span><ul><li><span style="color: rgb(51, 102, 102); font-weight: bold; font-style: italic;font-size:85%;" ><span style="font-family:trebuchet ms;">How do we look at both the short-term results of a human performance solution along with their longer term impacts in ways that let us add more value?</span></span></li></ul><ul><li><span style="color: rgb(51, 102, 102); font-weight: bold; font-style: italic;font-size:85%;" ><span style="font-family:trebuchet ms;">How do we balance the necessary financial results against potential negative impacts of solutions on the environment and society. And, more importantly, how do we design our solutions with foresight so that being environmental and socially responsible actually adds value to that financial bottom line?</span></span></li></ul><div style="text-align: center;">______________<br /></div><br /><br /><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"Framing Sustainable Performance with Six Ps" by Karen Carleton</span><br /><br /><span style="font-size:85%;"><span style="font-family:trebuchet ms;">A systemic needs assessment can help close performance gaps for continuous improvement. The Six-P framework assesses organizational sustainability with six elements – perception, potential, practice, profit, planet and people. Six-P builds on Kirkpatrick’s evaluation model, Philips’ ROI, and a triple bottom line focus, facilitating corporate social responsibility. The framework, with its question guide and suggested assessment methods, underscores the magnitude of societal and environmental performance. A case study follows illustrating Six-P’s application for assessing sustainability.</span><br /><br /><span style="font-weight: bold; font-style: italic; color: rgb(51, 102, 102);font-family:trebuchet ms;" >Discussion questions:</span><br /></span><ul style="font-weight: bold; font-style: italic; color: rgb(51, 102, 102);"><li><span style="font-size:85%;"><span style="font-family:trebuchet ms;">Does your organization currently measure its: perception (internal/external), potential, impact on the planet, and impact on people? If so, how are each of the performance elements measured?</span></span></li></ul><ul style="font-weight: bold; font-style: italic; color: rgb(51, 102, 102);"><li><span style="font-size:85%;"><span style="font-family:trebuchet ms;">In what way can organizations balance quantitative with qualitative measures of performance? How could such data be verified or triangulated to ensure accuracy?</span></span></li></ul><div style="text-align: center;">______________<br /></div><br /><br /><span style="font-weight: bold; color: rgb(51, 102, 102);font-family:trebuchet ms;" >"Outsourcing in Reverse – A Case Study from the Public Sector" by Christine Marsh</span><br /><br /><span style="font-size:85%;"><span style="font-family:trebuchet ms;">At a time when many public organizations were looking to outsource their IT (Information Technology) services, Torfaen County Borough Council in Wales took a strategic decision to bring all their ICT (Information Communications Technology) services in-house. The key challenge was to bring together and integrate a highly skilled, complex and diverse mix of existing internal and external service providers. The success of any project is underpinned by the contributions and motivation level of the staff.</span></span><br /><br /><span style="font-weight: bold; font-style: italic; color: rgb(51, 102, 102);font-size:85%;" ><span style="font-family:trebuchet ms;">Discussion questions:</span></span><br /><div style="text-align: center;"><div style="text-align: left; font-weight: bold; color: rgb(51, 102, 102);"><ul><li><span style="font-style: italic;font-family:trebuchet ms;font-size:85%;" >In the ideal world, when presented with a blank sheet of paper, you can follow all the analytical best practices. You can have a real impact on the research process plus the design and delivery of the most appropriate interventions. What methods have you used when the strategic decisions have already been taken and you are only allowed a limited time slot to access the situation and make your recommendations? Remember, there is no agreed budget.</span></li></ul><ul><li><span style="font-style: italic;font-family:trebuchet ms;font-size:85%;" >How have you been able to influence the key decision makers to reconsider their own conclusions without telling them they were wrong?</span></li></ul> </div>______________<br /></div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-36978957622551298452009-04-08T07:46:00.000+02:002009-09-07T22:42:02.033+02:002009 ISPI Europe / EMEA Conference<div style="text-align: center;">
<span style="font-family: Helvetica, Arial, sans-serif;"><big><b>An Organization <u>IS</u> its people</b></big></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><big>Surviving and, in Fact, Thriving in Challenging Times</big></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><b><big><big><big><big>7th ISPI Europe/EMEA </big></big></big></big></b></span><span style="font-family: Helvetica, Arial, sans-serif;"><b><big><big><big><big>Conference</big></big></big></big></b></span><br />
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<b><span style="font-family: Helvetica, Arial, sans-serif;">November 5-7, 2009</span></b></div>
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<tr><td style="text-align: center;" valign="top"><span style="color: #990000;"><big><b><span style="font-family: Comic Sans MS;"><big>A Unique Conference -<br />Based on an interesting </big></span></b></big></span><span style="color: #990000;"><big><b><span style="font-family: Comic Sans MS;"><big>SIMULATION</big></span></b></big></span></td></tr>
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<b><big><big><span style="font-family: Helvetica, Arial, sans-serif;"><br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXeE7Qs8bqKbP48J5E3ACMtP3tSP415rX84LHVWZZMeEkLKBTzb8gTTy6LszqbQXjIQTSKIipHZSEhxzcIK9jJlA0q12pXHWsCCjbEwkBu9jHaB_R2Vwz07nhX7zoicOYXR2mEJFrecRKF/s1600-h/CFP+graphic+crop.jpeg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5322580909572783010" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjXeE7Qs8bqKbP48J5E3ACMtP3tSP415rX84LHVWZZMeEkLKBTzb8gTTy6LszqbQXjIQTSKIipHZSEhxzcIK9jJlA0q12pXHWsCCjbEwkBu9jHaB_R2Vwz07nhX7zoicOYXR2mEJFrecRKF/s400/CFP+graphic+crop.jpeg" style="cursor: pointer; display: block; height: 309px; margin: 0px auto 10px; text-align: center; width: 400px;" /></a><br /><br />You are invited</span></big></big></b></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><br />The International Society for Performance Improvement Europe (ISPI-Europe) invites you to submit a proposal for a unique conference organized around an exciting simulation and focused on the very timely theme - <i><b><span style="color: #990000;">“An Organization IS its people: Surviv</span></b></i></span><span style="font-family: Helvetica, Arial, sans-serif;"><i><b><span style="color: #990000;">ing and, In Fact, Thriving in Challenging Times.”<br /></span></b></i><br /><br /><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQ7ZBEHoIE3acAxBajDJfbOZotA_TyTglZIhC9YyG_kE20mAEU-hcLwOVIw-gPUd8lIPcNmDfr_ItZDOwjyOAxAZS28__3YvDrOW_tv97Zazi4-3qvRXSBrR-ze4hLsCBxTJVnSCPgOcPE/s1600-h/galway+map.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5322593985690200066" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgQ7ZBEHoIE3acAxBajDJfbOZotA_TyTglZIhC9YyG_kE20mAEU-hcLwOVIw-gPUd8lIPcNmDfr_ItZDOwjyOAxAZS28__3YvDrOW_tv97Zazi4-3qvRXSBrR-ze4hLsCBxTJVnSCPgOcPE/s400/galway+map.jpg" style="cursor: pointer; float: left; height: 123px; margin: 0pt 10px 10px 0pt; width: 99px;" /></a>The conference is sched</span><span style="font-family: Helvetica, Arial, sans-serif;">uled from November 5-7, 2009 in Galway, Ireland. The original due date for submissions was June 1, 2009. However, in response to a number of requests from professionals interested in submitting proposals to present, we are extending the deadline for the 2009 Call For Proposals to <span style="color: #990000; font-weight: bold;">July 1, 2009</span>. We hope that you will take advantage of this opportunity!<br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><span style="color: #990000;"><big><big><big><br />Call for Proposals</big></big></big></span><br /><br /><big><big>Facing Challenging Times with Confidence</big></big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">There is no doubt that we are facing challenging times that have had a dramatic effect on organizations of all sizes and types globally and will continue to do so for some time to come. Helping our client organizations (whether we are internal or external performance professionals or line managers) to not just survive, but to thrive, is an important objective. It means all investment in money and effort made by organizations, must count. No organization can afford solutions in search of a problem, programs that are only “nice to have” or approaches that are not linked to, or measured by, pay back in the form of customer satisfaction, loyalty, revenue or other valuable goals.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Most conferences provide value by assembling speakers who share their wisdom and insights against an interesting unifying theme. We at ISPI Europe/EMEA feel that we have a way to make our conference deliver significantly more value to both presenters and participants. Our conferences have always aimed to be smaller in size but much greater in level of participation and interactivity, than typical conferences. The 2009 conference will be our most innovative to date, beginning with this call for proposals. The 2009 Galway conference will be organized around a simulation that will run throughout the conference with all presentations selected based upon their ability to support participant success with the simulation, including the value of the content, design of the session and credibility of the presenters.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Therefore, we have attached the simulation description to this call for proposals to guide your ability to design and propose a session that will provide participants with ideas, models and approaches that they will be able to apply immediately to our simulation. Note that the simulation is not a fabricated case. It is based on a real client engagement. In this way, and through our design, which includes professionals acting as the client team, the simulation experience is able to come very, very close to what you would experience in the real world, but with the advantage of a safe and protected environment to experiment!</span><br />
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjr-3AAKsY3xuJznJ8zdHwciy6ovzSVVUqNBcvgyDe-uFowDQp6VkPSeFdIIhpL0E1Ht2Bq2O71xPAcYyIhz6kTfxjbO2qc423mOWaoPq17bmoDBlaXHzcpoTA-v3ed6lBkpv2Lt3jNkWgF/s1600-h/galway3.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5322596543914662466" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjr-3AAKsY3xuJznJ8zdHwciy6ovzSVVUqNBcvgyDe-uFowDQp6VkPSeFdIIhpL0E1Ht2Bq2O71xPAcYyIhz6kTfxjbO2qc423mOWaoPq17bmoDBlaXHzcpoTA-v3ed6lBkpv2Lt3jNkWgF/s400/galway3.jpg" style="cursor: pointer; float: right; height: 149px; margin: 0pt 0pt 10px 10px; width: 149px;" /></a><br />
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPtDrrU-HK9PdFahlKxPLIb8mD4lKeZ3l2XasLd7vKhMjsteq0y1V8F8HHujCvnefjuzd4xAq8egLONJ91_MPbhJvVoSXD2G9cW1XjONwUXPiSEuH3mgTk18ONTFI0uVOSQpCbQy4b70hl/s1600-h/galway1.jpg" onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}"><img alt="" border="0" id="BLOGGER_PHOTO_ID_5322596460502094162" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgPtDrrU-HK9PdFahlKxPLIb8mD4lKeZ3l2XasLd7vKhMjsteq0y1V8F8HHujCvnefjuzd4xAq8egLONJ91_MPbhJvVoSXD2G9cW1XjONwUXPiSEuH3mgTk18ONTFI0uVOSQpCbQy4b70hl/s400/galway1.jpg" style="cursor: pointer; float: left; height: 93px; margin: 0pt 10px 10px 0pt; width: 144px;" /></a><span style="font-family: Helvetica, Arial, sans-serif;">Join us in Galway, Ireland this November 5-7, 2009 to share your ideas, theories, observations, insights, case studies, testimonials, models and approaches to supporting performance improvement efforts that really work, are readily applicable and that truly address <u>real</u> <u>world</u> challenges and opportunities.</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;"><big><big><br />Invitation to come and join us</big></big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Those of you who joined us in Heidelberg, Germany, know that we successfully pilot tested our unique simulation-focused conference format. We started the conference with four (4) professionals playing the roles of key executives from the Executive Board of a real company that was seeking assistance in improving its results. The company and the situation presented were real with specifics and names changed to ensure the anonymity of the company and its executives.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">The title of the simulation was, “How do you explain HPT to a client?” As we expected, the approaches, models, success stories and insights shared as part of last year’s many diverse presentations, as well as, during informal chat sessions, all served as resources for participant teams as they developed proposed project approaches to present to the Executive Board at the end of the conference. Encouraged by the very positive feedback from the Heidelberg conference, we plan to use our new simulation to both solicit presentation proposals and, then, in Galway as a way to support the active involvement of conference participants in discussing, sharing and applying performance development and improvement ideas, approaches and tools in a unique and practical way.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">So, whether you are interested in sharing your experiences in a formal way by being a presenter or if you would rather come to learn, share, and contribute on a personal level, we encourage you to take advantage of this opportunity. This forum will be a way to:</span></div>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Reinforce the exchange within our European network about how to optimize performance and help our clients survive and thrive.</span></li>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Meet new business colleagues and professional partners in the fields of human performance improvement, human resources management and development, organizational development, training and learning, public policy, and business administration.</span></li>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Prepare for the challenges that lie ahead of all of us to create healthy, prosperous organizations and communities. </span></li>
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<span style="font-family: Helvetica, Arial, sans-serif;"><br /><big><big>More information</big></big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">For more information about the International Society for Performance Improvement, please refer to the description at the end of this document or check out the website <a class="moz-txt-link-abbreviated" href="http://www.ispi.org/">http://www.ispi.org/</a>. For more information about this upcoming ISPI Europe conference (such as conference venue and fees), please refer to the ISPI Europe website <a class="moz-txt-link-freetext" href="http://ispieu.blogspot.com/">http://ispieu.blogspot.com/</a></span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><big><big><br />The Application Process</big></big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">If you are selected to present at the conference, you agree to the following:</span></div>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Register and pay the appropriate registration fee </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Prepare an article or “white paper.” White papers submitted will be considered as candidates for a special edition of ISPI’s PI Journal focused on Europe, Middle East, Africa (EMEA) to be published in 2010.</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Deliver your session on any of the conference days scheduled</span></li>
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<span style="font-family: Helvetica, Arial, sans-serif;">You also agree that your session materials will be made available on the ISPI website after the conference.</span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><big><br />Step One: Choose a Session Topic</big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">The focal point for the conference is to apply concepts, models and tools around the theme of “Organizations ARE Their People, surviving and, in fact, thriving, in challenging times” to our simulation client case. We, of course, must keep in mind the key principles of improving performance:</span></div>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Focusing on outcomes and results </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Taking a systemic approach </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Adding value, focusing on the business and an organization’s purpose </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Establishing partnerships and working collaboratively </span></li>
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<span style="font-family: Helvetica, Arial, sans-serif;">We are looking especially for sessions that will present successful examples of and/or models, approaches and tools that can be applied by participants to our simulation client case. That is, we will give the greatest consideration to sessions that will give participants the opportunity to discuss, share tools and job aids and/or review case studies focused on performance areas such as the following:</span></div>
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<li><span style="font-family: Helvetica, Arial, sans-serif;">Gaining and maintaining/growing the confidence of client team decision makers</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Obtaining the commitment and support of interview subjects</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Supporting the formation of linkages and partnerships within and among parts of the client organization </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Working effectively within a project team</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Identifying improvement opportunities and communicating them such that they are clear, specific, understandable by the client and defensible</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Making recommendations that are logical, valuable to the client and actionable</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Ensuring the transfer of “ownership” of findings and recommendations to key members of the client organization</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Leaving behind more than a set of findings and recommendations</span></li>
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<span style="font-family: Helvetica, Arial, sans-serif;">Submitters will be asked to choose a category for their session topic from the following list of relevant performance areas:</span></div>
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<li><i><b><span style="font-family: Helvetica, Arial, sans-serif;">Determine “What Is”</span></b></i></li>
<li><i><b><span style="font-family: Helvetica, Arial, sans-serif;">Identify Opportunity</span></b></i></li>
<li><i><b><span style="font-family: Helvetica, Arial, sans-serif;">“Test” Findings</span></b></i></li>
<li><i><b><span style="font-family: Helvetica, Arial, sans-serif;">Suggest Actions</span></b></i></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;"><i><b>Project and Client Management</b></i> – Client Relationship Management, Teaming, Team Leadership, Partnering</span></li>
</ul>
<span style="font-family: Helvetica, Arial, sans-serif;"><big><br />Step Two: Prepare Your Session Proposal</big><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Your proposal should describe what you intend to discuss, how it links to and prepares participants for success with the simulation case, considering the conference theme. Further, your proposal should clearly present how you intend to facilitate the session, and your experience with the topic. Proposals should include a draft sample of a job aid/performance tool that you will share with session attendees and that will be made available on the conference website.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Participants at ISPI Europe conferences are very bright and typically very anxious to get involved and play an active role in learning and sharing. They are also a richly diverse group in terms of national origin, education and skills background, as well as, the industry or subject matter that has been the focus of their experience. The multinational character of ISPI-Europe makes it critical that all presenters are prepared to interact with participants who are non-native English speakers. Therefore, please give special consideration to how you will accommodate participants who do not speak English as their native language. Examples of how this may be done include, by providing clear, complete handouts, visuals or other supporting material with meaningful graphics. All session proposals must include a description of how the presenter(s) intend to accommodate a diverse audience consisting of many participants who do not speak English as their native language.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Your proposal will be evaluated by a team of reviewers against the criteria below.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">IMPORTANT: Structure your proposal using the headings provided below. This will make it easier for reviewers to find required information and, hence, will increase the likelihood that your proposal will receive maximum consideration.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><b>A. Title</b><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">The title for your session should be brief but descriptive and attract the participants’ interest. In addition to the title, please indicate the category that is the best fit for your session, i.e., <i><b>WI</b></i> - Determine “What Is”, <i><b>IO</b></i> - Identify Opportunity, <i><b>TF</b></i> - “Test” Findings, <i><b>SA</b></i> - Suggest Actions or <i><b>PCM</b></i> - Project and Client Management.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><b>B. Session Description + Objectives / Benefits</b><br /><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Describe your session in 120 words or less. Use clear, conversational language. Include clear objectives and how/why participants will benefit from your session (including the ability of participants to immediately apply what they learn to our simulation client case).</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">In addition to your session description, indicate the level of experience participants should have with the subject matter of your session by selecting one of the following categories:</span></div>
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<b><span style="font-family: Helvetica, Arial, sans-serif;">Session Prerequisite Knowledge</span></b></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Beginner Participant is able to understand and make use of the core concepts</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;">of the subject matter.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Intermediate Participant is able to apply core concepts and practices of the subject</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;">matter to a problem or situation.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Expert Participant is able to fluently create and evaluate solutions to problems</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;">in the area of the subject matter.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Indicate session type as described below and the level of interactivity and engagement participants can expect from your session by selecting one of the following categories:</span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><b><br /></b></span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;"><b>Session Type</b><br /><br /></span></div>
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<span style="font-family: Helvetica, Arial, sans-serif;">Briefing 60-minute intense briefing covering theoretical, research style aspects</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;">of the subject matter. Activities are not required.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Workshop 90-minute laboratory-style workshop allowing the participants to apply</span><br />
<span style="font-family: Helvetica, Arial, sans-serif;">briefly introduced concepts to a given problem or situation in a team</span><span style="font-family: Helvetica, Arial, sans-serif;"> environment. Highly interactive with at least 30 minutes activity time.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">Pre-Conference </span><span style="font-family: Helvetica, Arial, sans-serif;">3 hour or 6 hour extended workshop allowing the participants to apply</span> <span style="font-family: Helvetica, Arial, sans-serif;">Workshop comprehensively introduced concepts to given problems or solutions in a</span><span style="font-family: Helvetica, Arial, sans-serif;"> small team environment. Highly interactive with at least 60 minutes or</span><span style="font-family: Helvetica, Arial, sans-serif;"> 120 minutes of activity time respectively. Pre-conference workshops</span><span style="font-family: Helvetica, Arial, sans-serif;"> will take place on November 5, 2009.</span><br />
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<span style="font-family: Helvetica, Arial, sans-serif;">The session description, the objectives/benefits, as well the information regarding the session prerequisite knowledge and session type will be published in the conference program to market your presentation.</span><br />
<br />
<span style="font-family: Helvetica, Arial, sans-serif;">Evaluation criteria are:</span></div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Describes the content clearly </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Relates to the conference theme and is directly applicable to the simulation client case </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Includes performance-based objectives </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Describes the value of the workshop to the attendee </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Indicates the prerequisite knowledge for the session </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Indicates the session type and level of interactivity </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Is limited to 120 words </span></li>
</ul>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /><b>C. Link Session Design to Human Performance Technology and the Simulation</b><br /><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">Describe in a paragraph or two how your session relates to, supports, or enhances the field of Human Performance Technology in and how it helps HPT practitioners to successfully support the simulation client and their ability to achieve valuable goals. Evaluation criteria include:</span><br />
</div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Describes how the workshop will support ISPI’s mission, goals and values and/or explains the link to performance improvement; more specifically, it shows how the session content will help participants to create value for the simulation client case. (Refer to <a class="moz-txt-link-abbreviated" href="http://www.ispi.org/">http://www.ispi.org/</a> to learn more about ISPI.) </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;"><br /></span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Addresses a specific performance need or issue </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;"><br /></span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Uses case studies and examples of successful, EMEA region-focused performance improvement projects</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;"><br /></span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Supports participants working on the client simulation to:</span></li>
</ul>
<div style="text-align: left;">
<blockquote>
<ol>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Gain and maintain/grow the confidence of client team decision makers</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Obtain the commitment and support of interview subjects</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Support the formation of linkages and partnerships within and among parts of the client organization </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Work effectively within a project team</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Identify improvement opportunities and communicate them such that they are clear, specific, understandable by the client and defensible</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Make recommendations that are logical, valuable to the client and actionable</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Ensure the transfer of “ownership” of findings and recommendations to key members of the client organization</span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Leave behind more than a set of findings and recommendations</span></li>
</ol>
</blockquote>
</div>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /><b>D. Session Design Plan<br /></b><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">Provide a high-level design plan of your session. This section is important; it will receive the most attention by the team of reviewers. Evaluation criteria are:</span></div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Session design appropriately reflects the session type (briefing, workshop, or pre-conference workshop) </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Demonstrates sound instructional design principles </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Matches the objectives/benefits and session description </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Matches the expected level of prerequisite knowledge of session attendees </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Includes a topic outline + time frames for each topic </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Includes instruction/presentation method for each topic (e.g., lecture, discussion, activity) </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Is achievable in the time requested </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Requires participants to engage with the content at the level stated in the objectives </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Provides enough detail for the reviewer to visualize the session delivery </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Describes how participants who are non-native English speakers will be accommodated </span></li>
</ul>
<div style="text-align: left;">
<br />
<span style="font-family: Helvetica, Arial, sans-serif;">Please note that there are a limited number of pre-conference slots available for extended workshops (3hrs or 6hrs length). If you feel that your topic and/or expertise warrant such an extensive exchange with the conference participants, please provide an extended workshop design plan for both a 3 hour and a 6 hour version. Based on all submissions, the team of reviewers will discuss with you the preferred option for this conference.</span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /><b>E. Job Aid / Performance Tool (not applicable to briefing sessions)<br /></b><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">Job-relevant information, references and/or tools are very important to ISPI audiences. Provide a draft sample of the performance tool which you will introduce during your presentation or refine with the attendees during your workshop (i.e., job aid, process model, idea synopsis, and reference guide). Evaluation criteria are:</span></div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Is a well-designed performance tool </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Provides a reference for future use </span></li>
</ul>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /><b>F. Facilitator Personal Information / Presenter Experience </b><br /><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">Please provide your personal data (Name, Position Title, Organization, Address, Telephone, and Email).</span><br />
<br />
<span style="font-family: Helvetica, Arial, sans-serif;">Describe your expertise regarding your session topic in 75 words or less per facilitator. Please do not attach resumes or list-style biographies!</span><br />
<br />
<span style="font-family: Helvetica, Arial, sans-serif;">Evaluation criteria are:</span></div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Demonstrates sound expertise in session content by citing own relevant experience, research, or writing </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Demonstrates experience presenting to ISPI or a similar audience </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Is limited to 75 words </span></li>
</ul>
<div style="text-align: left;">
</div>
<span style="font-family: Helvetica, Arial, sans-serif;"><big><b>Step Three: Send in your Proposal</b> </big><br /><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">Save your proposal as a MS Word document. Additional material such as job aids etc. can be in other document formats, such as PPT or PDF. Send your combined proposal materials to <a class="moz-txt-link-abbreviated" href="mailto:arnoud@webperformance.info">arnoud@webperformance.info</a> with “Session proposal for ISPI Europe Conference 2009” in the subject line.</span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><b><br />Your proposal must be received no later than July 1, 2009.</b><br /><br /></span><br />
<div style="text-align: left;">
<span style="font-family: Helvetica, Arial, sans-serif;">The ISPI Europe conference program committee will confirm the receipt of your proposal via email. You will be notified via email by the end of July, whether your proposal is accepted, conditionally accepted, or rejected.</span><br />
<br />
<span style="font-family: Helvetica, Arial, sans-serif;">If your proposal is accepted, ISPI Europe will:</span></div>
<ul style="text-align: left;">
<li><span style="font-family: Helvetica, Arial, sans-serif;">Ask you to register for the conference and to reserve your hotel </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Request your audio-visual requirements </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Collect your session materials for publication on the conference website or via CD </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Ask you to commit to previewing your session, either following the opening ceremony for the conference or after the first keynote address. </span></li>
</ul>
<span style="font-family: Helvetica, Arial, sans-serif;"><br /><br /><br /></span><br />
<div align="center">
<span style="font-size: 130%;"><b><span style="font-family: Helvetica, Arial, sans-serif;">Questions</span></b></span></div>
<span style="font-family: Helvetica, Arial, sans-serif;"><br />If you have any questions regarding the submission of a proposal or the conference in general, please review the ISPI Europe’s blog at <a class="moz-txt-link-freetext" href="http://ispieu.blogspot.com/">http://ispieu.blogspot.com/</a><br /><br />Or contact ISPI Europe at:<br /></span><br />
<ul>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Email: <a class="moz-txt-link-abbreviated" href="mailto:arnoud@webperformance.info">arnoud@webperformance.info</a> </span></li>
<li><span style="font-family: Helvetica, Arial, sans-serif;">Phone: <span class="skype_tb_injection" context="+31355431928" fax="0" id="__skype_highlight_id" info="Call +31355431928;0;+31355431928;0;" isdynflag="1" onmousedown="SkypeSetCallButtonPressed(this, 1,0,0)" onmouseout="SkypeSetCallButton(this, 0,0,0);HideSkypeMenu();" onmouseover="SkypeSetCallButton(this, 1,0,0);skype_active=SkypeCheckCallButton(this);" onmouseup="SkypeSetCallButtonPressed(this, 0,0,0)" rtl="false"><span class="skype_tb_injection_left" id="__skype_highlight_id_left" onmouseout="SkypeSetCallButtonPart(this, 0);" onmouseover="SkypeSetCallButtonPart(this, 1);" title="Skype actions"><span class="skype_tb_injection_left_img" id="__skype_highlight_id_left_adge" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_l.gif);"></span><span class="skype_tb_injection_left_img" id="__skype_highlight_id_left_img"><img class="skype_tb_img_space" height="1" src="chrome://skype_ff_toolbar_win/content/space.gif" style="height: 1px; margin: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; width: 1px;" width="1" /></span></span><span class="skype_tb_injection_right" id="__skype_highlight_id_right" onmouseout="SkypeSetCallButtonPart(this, 0)" onmouseover="SkypeSetCallButtonPart(this, 1)" title="Call this phone number in Netherlands with Skype: +31355431928"><span class="skype_tb_innerText" id="__skype_highlight_id_innerText"><img class="skype_tb_img_space" height="1" src="chrome://skype_ff_toolbar_win/content/space.gif" style="height: 1px; margin: 0px; padding-bottom: 0px; padding-left: 0px; padding-right: 0px; padding-top: 0px; width: 1px;" width="1" />+31355431928</span><span class="skype_tb_injection_left_img" id="__skype_highlight_id_right_adge" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_r.gif);"></span></span></span></span></li>
</ul>
<br />
<span style="font-family: Helvetica, Arial, sans-serif;"></span></div>
</div>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-76711367403472705262009-04-08T07:10:00.000+02:002009-04-08T07:55:40.699+02:00What is HPT?<div align="center"><span style="font-size:130%;"><b><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">Background information on ISPI </span></span><br /><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">and the Performance Improvement community</span></span></b></span><br /></div> <span style=""><span style="font-family:Helvetica,Arial,sans-serif;"><big><b><br />What Is HPT?</b></big><br /><br />Human Performance Technology (HPT) can be described as a comprehensive set of tools and techniques for achieving organizationally desirable and “marketplace” effective results, through the management of people and processes. HPT uses a wide range of approaches and tools that are drawn from many other disciplines including behavioural psychology, instructional systems design, organizational development, and human resources management. As such, it stresses a rigorous analysis of present and desired performance, identifies the causes for the performance gap and/or the nature and extent of the improvement opportunity, offers a wide range of tools and approaches to improve performance, guides the change management process, and evaluates the results.<br /><br /><big><b>What Is ISPI?</b></big><br /><br />Founded in 1962, the International Society for Performance Improvement (ISPI) is the leading international association dedicated to improving individual and organizational productivity and total performance results in the workplace. ISPI represents more than 10,000 international and chapter members throughout the United States, Canada, and 40 other countries.<br /><br />ISPI's mission is to improve the performance of individuals and organizations through the application of Human Performance Technology (HPT). Organizing annual conferences & expos and other educational events such as the Performance Improvement Institutes, publishing books and periodicals, and supporting research are just some of the ways ISPI works toward achieving this mission.<br /><br />In 2001, a group of performance improvement practitioners from various countries founded ISPI EMEA with the vision of supporting the concept of ISPI in our geographical areas, sharing and increasing knowledge of ISPI practitioners and sustaining the application of HPT across Europe, the Middle East and Africa. Ours is a widely diverse cultural landscape and translating HPT concepts and applications is a key factor in the global expansion of ISPI. </span></span>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0tag:blogger.com,1999:blog-5182186006801491943.post-19981702897574826612009-04-08T07:00:00.000+02:002009-04-08T07:55:19.227+02:0009 Conference - Simulation Case Overview<div align="center"><big><big><b><span style=""><big><big><span style="font-family:Helvetica,Arial,sans-serif;">Borough Case Overview</span></big></big></span></b></big></big><br /><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">© CMP Associates, 2008. All rights reserved.</span></span><br /></div> <span style=""><span style="font-family:Helvetica,Arial,sans-serif;"><br /><u>Introduction</u><br /><br />This simulation is designed to give participants an opportunity to complete some initial data gathering and analysis at the start-up of a comprehensive performance improvement project for a new client, Pleasantview Borough, a municipality in New Jersey, USA. The overall goal of this project is to help the Borough to improve the efficiency and effectiveness of Borough operations, including, but not limited to an ability to satisfy the service requirements of property owners and residents, without a need for additional tax revenue. The consulting teams present, are all being given the opportunity to complete initial data gathering and analysis in order to prepare preliminary findings and recommendations for improvement action and next steps. However, only one team will earn the confidence of the ultimate client, the Borough Council, and be asked to continue on with the project.<br /><br />Their analysis will allow each consulting team to prepare a Project Progress Report to the Borough Council. With this Progress Report, teams will summarize what they have learned so far in the form of findings and recommendations for improvement, where possible. They will also outline critical next steps for continuing on with further data gathering and analysis necessary to achieve overall project goals. Note that, for practical reasons, actual data gathering will be limited to an opportunity to interview three of the department heads from the paid staff of Pleasantview Borough. The balance of the interview data will be provided to all teams equally in the form of interview notes, gathered and summarized for the teams in advance, instead of allowing them to interview the other department heads.<br /><br /><u>Client</u>/<u>Situation</u> <u>Background</u><br /><br />Pleasantview Borough is an affluent community located about an hour from New York City. The Borough doesn’t have many “ratables” or large businesses, in addition to residential property owners, to pay taxes. Therefore, the majority of the Borough’s tax revenue comes from residential property owners and a limited number of small to medium-sized businesses. Most property owners and other residents are well educated and many work in New York City.<br /><br />The Borough is governed by a Council of elected officials. The Council consists of six (6) council members and a Mayor. (Note that the Mayor only votes to break a tie.) Terms of office are for three (3) years, but terms are staggered, so that there is never a time when all Council members change at the same time. Though this does provide for some continuity, it’s also true that the Council is different every year, because there are new members every year. The Council sets the strategic direction for the Borough, which means that it is responsible for setting the overall goals and objectives for the Borough’s paid staff.<br /><br />Note that, though the Borough Council is elected to be the strategic governing body for Pleasantview Borough, the Council is still subject to the programs, policies and regulations enacted by the State of NJ. Furthermore, the largest portion of local taxes billed and collected by the Borough, actually go to the County and State.<br /><br />There are a total of 45 fulltime paid staff working for the Borough. Roughly half of the Borough Staff, or twenty (20) people, work for the Police Department and, as such, are not directly managed by the Borough Administrator (BA), who is the highest-ranking staff member. For the balance of the staff, who report to the Borough Administrator, the majority are long tenured and more than half have been working for the Borough between 18 and 25 years. The Borough Administrator is responsible for day-to-day operations, reports directly to the Borough Council and attends all Borough Council meetings. Regular monthly Council meetings are publicized and open to the public.<br /><br />Borough Staff offices are located in Borough Hall, which is a circa 1800 building. It was operated as a gristmill, sawmill, cider mill and distillery in the mid 1800s.<br /><br /><u>Issue</u>/<u>Project</u> <u>Opportunity</u><br /><br />The Borough’s paid staff is responsible for providing all of the services required by residents, property owners and businesses. Examples of services include: maintaining the roads and the sewer system, trash pick-up, leisure and recreation facilities and programs, and ensuring that the properties within the Borough are maintained to a standard desired by property owners, as defined by local ordinances.<br /><br />The Borough’s budget is developed by the Borough Administrator in cooperation with members of the Finance Committee of the Borough Council, for final approval by the full Council, based on the services required by residents and planned projects. Budget proposals from the various functions serve as input into the Borough’s overall operating budget. However, the County and the State of NJ actually make the final determination on the allowable tax rate (revenues) for all municipalities and there is an annual 4% cap on tax increases, in any case. <i><b>As a result, there is an expected revenue shortfall, when considering operating costs in the context of tax revenue alone. There is a need to:</b></i><br /><br /></span></span> <ol><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">contain costs while simultaneously improving service results and “customer” satisfaction, </span></span></li><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">identify resource-sharing opportunities that would benefit both the Borough and other neighboring municipalities as well as </span></span></li><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">offset costs, where permissible, with specific fees for services. </span></span></li></ol> <span style=""><span style="font-family:Helvetica,Arial,sans-serif;"><br />The Borough staff has <i><b>outgrown the historic mill building</b></i> in which Borough offices are located. Borough staff is unionized. Borough Council meetings are characterized by a <i><b>constant series of complaints from residents</b></i>. There is a <i><b>need to do more with less</b></i>, but, at the same time, to <i><b>address the overwork situation for several key staff members</b></i>. Further, for certain strategically important positions, such as Planning, 1) there is no succession plan and 2) there is concern that the job incumbent may soon burn out if nothing changes. There is no HR professional on the staff and, therefore, current position accountabilities and <i><b>performance measurement requirements have been developed and documented independently by position incumbents</b></i>. Borough staff departments are required to submit status reports monthly, which are compiled into a single document for Borough Council consideration.<br /><br />The Borough Council, as the strategic management team (akin to the Board of Directors of a corporation), has engaged external consultants, who are performance improvement professionals, to help identify improvement needs and to recommend related solutions and implementation strategies.<br /><br /><u>Borough</u> <u>Operations</u><br /><br />Functions/departments that comprise Borough operations: (organization chart attached)<br /><br /><b>Borough Administrator and Finance</b> – develops, prepares justification and proposes the Borough’s operating budget to the Council, documents the finalized budget as approved/established and manages day-to-day operations. The objective of day-to-day management is to remain in compliance with budget requirements and/or to identify actions that must be taken in order to remain within the budget and maintain services even in the face of unplanned spending requirements, uncontrollable price increases or other.<br /><br /><b>Borough Clerk</b> – issues licenses, records and maintains records of vital statistics, prepares and distributes Borough Council meeting agendas and other documents, records the minutes at Borough Council meetings and other related responsibilities<br /><b><br />Tax Assessor</b> – establishes the market value of Borough real estate to which a tax rate will be applied as determined by the County. Pleasantview Borough made the strategic decision to update/calculate assessments every year.<br /><br /><b>Tax Collector</b> – using the assessed value information and the tax rate established by the County, along with amount required by the County and State, the Tax Collector sends out tax bills, collects, accounts for and deposits tax revenue.<br /><br /><b>Construction</b> – issues construction permits for construction projects and coordinates the inspection process for these projects to ensure the quality (compliance with building codes/standards) of completed projects<br /><br /><b>Zoning Planning</b> – ensures that all construction and development projects are in compliance with zoning ordinances as established and in force within the Borough<br /><br /><b>Zoning Enforcement</b> – ensures that all Borough properties are in compliance with all Borough zoning ordinances<br /><br /><b>Public Works</b> – is responsible for maintaining all Borough streets and roads and the sewer system, including snow removal, leaf collection, tree trimming and maintenance of Borough compost facility<br /><br /><b>Recreation</b> – (as a self-funding operation) prepares and coordinates the delivery of athletic and other recreational programs, maintains parks and ball fields and operates the Borough pool to benefit Borough residents and also other non-residents (for an additional fee)<br /><br /><u>Consulting</u> <u>Challenge</u><br /><br />The consultant’s should prepare credible, comprehensive and practical findings, recommendations and next steps based on the data available at this early point in the analysis. An important challenge for each consulting team is to present their preliminary findings, recommendations and next steps in such a way as to earn the client’s commitment and active support for moving forward with the project.<br /><br />As indicated above in the Introduction, interview notes will be provided to all teams, representing data gathering conducted in a cross section of Borough functions (departments). Teams will also have the opportunity to interview 3 department heads for departments not covered by the notes. Interview subjects will be available during the last 30 minutes of the kick-off session. Since interviews will be simultaneous, consulting teams will need to “split up” in order to cover all three (3) interviews. There will be opportunities for teams to work together throughout the conference.<br /><br />Consultants will need to keep in mind –<br /></span></span> <ul><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">their <u>obligations</u> to the client, </span></span></li><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">what they actually <u>know</u>, </span></span></li><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">what they <u>don’t</u> <u>know</u>, and </span></span></li><li><span style=""><span style="font-family:Helvetica,Arial,sans-serif;">their <u>relationships</u>, going forward, with the client as well as with the Borough staff.</span></span></li></ul>ISPIhttp://www.blogger.com/profile/04732021357344016772noreply@blogger.com0